Showroom Coordinator

Showroom Coordinator - Houston, TX Our Retail Operations Coordinator is dedicated to providing an exceptional experience for every Brilliant Earth customer while aiding fulfillment and operational needs. The goal of the Brilliant Earth team is to create personalized experiences and build lasting relationships while sharing in the happiest moments of our customers' lives. The team operates in a fast-paced environment and is the engine which drives our company. As a team member, you will be supporting daily operations within the showroom. The role is a key face of the company while greeting customers and ensuring the best possible experience when visiting our showrooms. The ideal candidate will be able to work a full-time schedule of Tuesday - Saturday. This role is in-person at our Houston, TX showroom. The targeted salary budget for this position is $19 - $21 per hour. This compensation budget range may be adjusted at any time at the discretion of the company. What you’ll do: Create memorable and personalized experiences for Brilliant Earth customers by providing exceptional service and creating a welcoming environment during their visits to our showroom. Greet and welcome guests with enthusiasm, warmth and professionalism. Send and receive product from our NJ headquarters and external vendors while reconciling inventory within our computer system. Facilitate order fulfillment, including preparing and packaging customer materials, managing inventory, and maintaining an organized packaging area. Manage the security of goods and provide expertise on operational policy and procedure. Maintain a luxury environment in the showroom and uphold visual merchandising and retail operations standards, including planogram maintenance and updates, seasonal roll-outs, decor and signage maintenance and regular cross-functional reviews / checkpoints. Manage and organize appointments for pick-ups, resizing, and repairs. Assist walk-in clients by matching them with an available sales representative, or schedule them for a return visit. Maintain a luxury environment in the showroom and uphold visual merchandising standards, including planogram maintenance and updates, seasonal roll-outs, decor and signage maintenance and regular visual merchandising reviews. Consistently seek ways to improve the customer experience while adding value to and supporting the sales team. Gracefully enforce policies within the waiting room to ensure a safe and pleasant experience for all guests. You’re a great candidate if you have: Robust customer service skills and experience working in a fast-paced retail or hospitality environment, preferred. A dedicated desire to connect with customers, solve problems, and create lasting positive experiences with each customer interaction. Excellent written and verbal communication skills. Strong attention to detail. An ability to think critically and adapt quickly in a flexible environment. Exceptional time management skills and accountability. A team player mindset with an ability to work collaboratively and cross-functionally. Strong computer and organization skills. Interest in socially and environmentally responsible organizations and products. What We Offer Career Growth. We want to see you sparkle! Through regular 1-1’s with your manager, a variety of training opportunities, and an annual 360 review process for all employees, our leaders are dedicated to creating clear pathways for growth. Ask the hiring team for more information on how Brilliant Earth creates a culture of collaboration and growth during your interview conversations! Set Schedule. We offer consistent weekly hours, and 2 consecutive days off. Diverse, mission-minded team. We were founded to cultivate a more transparent, sustainable, compassionate, & inclusive jewelry industry. Learn more about our impact and team diversity Here! Lifestyle Spending Account. At Brilliant Earth, we're committed to your well‑being. Enjoy company reimbursements for eligible wellness expenses, such as gym memberships, massage, counseling, and more! Continued Education. Company-sponsored learning in leadership, professional skills, diversity & inclusion, and access to tuition reimbursement for role‑specific trainings. Employee Discounts. As an employee at Brilliant Earth, you’ll receive a generous discount on our jewelry. Mental Wellness Perks. We offer access to mental health resources, such as self-care apps and seminars. Our Employee Assistance program offers 24/7 access to counseling! Giving Back and Volunteer Opportunities. In addition to our giving back programs, our teams support local initiatives and spend time together by volunteering. Medical, Dental, and Vision. We offer multiple plans to choose from, including a $0 monthly premium option for employee health insurance and employer HSA contributions. Insurance kicks in on the first day of your 2nd month! 401k match. We know that saving for the future is important. That's why we offer a generous 401k match. Paid Time Off. We know it’s important to recharge and relax - you’ll accrue 3 weeks of PTO in your first year. Parental Leave. We aim to support our growing families. Employees can utilize our paid parental leave to bond and care for their new additions. Disability and Life Insurance. 100% employer‑paid. Pre‑Tax Commuter Benefits. Brilliant Earth recognizes the value of diversity and inclusion on our team, as we work together to reinvent fine jewelry in a thoughtful and modern way. At Brilliant Earth, we celebrate each other – our successes, the lessons along the way, and the unique perspectives each individual brings to our team. It is our intent to maintain a work environment and hiring process which is free of harassment or discrimination because of sex, race, religion, color, national origin, physical or mental disability, genetic information, marital status, age, sexual orientation, gender identity, military service, veteran status, or any other status protected by Federal, State or local laws. We are committed to complying with all Federal, State and local laws providing Equal Employment Opportunities, and all other employment laws and regulations. Notice to Los Angeles, CA Applicants: Qualified Applicants with arrest or conviction records will be considered for Employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Notice to San Francisco, CA Applicants: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for Employment qualified applicants with arrest and conviction records. Notice to Philadelphia, PA Applicants: Qualified Applicants with arrest or conviction records will be considered for Employment in accordance with the Philadelphia Fair Criminal Record Screening Standards. Any consideration of the background check will be an individualized assessment based on the Applicant or Employee’s specific record and the duties and requirements of the specific job. Notice to Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Notice to Maryland Applicants: Under Maryland law, an employer may not require or demand, at any time, that an individual submit to or take a lie detector or similar test as a condition of employment. If you need assistance or reasonable accommodation completing an application or at any stage of the interview process, please reach out to us at View email address on click.appcast.io. When you apply for a job with Brilliant Earth, we process personal information about you. Please see our Privacy Policy for more information. #J-18808-Ljbffr Brilliant Earth