Client Service Representative - Veterinary Emergency Center of Redlands - CA

About Us We are seeking a dedicated and customer-focused individual to join our team as a Full Time Client Service Representative. In this role, you will be the first point of contact for our customers and play a crucial role in providing exceptional service. Veterinary Emergency Center of Redlands specializes in emergency and critical care for animals. We’re passionate about helping pets get back to normal as quickly and efficiently as possible. We are open 24 hours, 7 days a week to assist our clients and their pets when they need it most. Responsibilities Client Interaction and Communication: Greet clients warmly and professionally, create a welcoming and comforting atmosphere; schedule appointments, surgeries, and procedures; answer phone calls, address client inquiries, and provide information about services and policies. Check-In and Check-Out Procedures: Efficiently manage client check-ins, verify patient information, update records, and obtain necessary paperwork; process payments accurately and provide clients with detailed invoices and receipts; coordinate smooth check-out processes, including scheduling follow-up appointments and providing post-operative care instructions. Administrative Tasks and Record Keeping: Maintain accurate electronic and paper records, including patient files, appointment logs, and client communication; handle filing, faxing, scanning, and data entry; manage and update client information in practice management software. Client Education and Support: Provide basic information about preventive care, vaccinations, and medications; assist clients with completing forms, explaining treatment plans, and addressing concerns. Team Collaboration: Collaborate effectively with veterinarians, veterinary technicians, and support staff to ensure smooth patient flow and excellent client service; assist in coordinating appointments, procedures, and special requests. The Client Service Representative is much more than just a receptionist. Our CSRs provide the first impression of the hospital to clients and patients. They must be warm, friendly, professional, helpful, knowledgeable, and capable of handling many tasks at once with many interruptions. This role requires an individual with knowledge of the veterinary world, critical thinking, and schedule maintenance. Individuals with a friendly and outgoing demeanor are necessary. Qualifications Excellent interpersonal and customer service skills, with a friendly and professional demeanor. Strong communication skills, both verbal and written, for effective client interaction and team collaboration. Ability to multitask and handle a fast‑paced environment with attention to detail. Proficiency in using computer software, including practice management systems and Microsoft Office. Organizational skills to manage appointments, records, and administrative tasks. Empathy and patience when dealing with clients who may be anxious or stressed about their pets’ well‑being. Previous experience in customer service or reception, preferably in a veterinary or healthcare setting, is a plus. Benefits Salary $18-22 hourly, to commensurate with experience. Health Care Plan (Medical, Dental & Vision) Retirement Plan (401k, IRA) Life Insurance (Basic, Voluntary & AD&D) Paid Time Off (Vacation, Sick & Public Holidays) Short Term & Long Term Disability Training & Development Tuition assistance Uniform allowance Discounted healthcare for personal pets Stay connected with VIP Veterinary Innovative Partners (VIP) is a network of veterinarian‑owned and operated hospitals across twelve states. VIP is guided by a mission to provide veterinarians and their teams with all the resources, mentorship, and autonomy they need to thrive personally and professionally while giving pets the best possible care. Join the VIP family, where our team members are our top priority to ensure best‑in‑class personalized care, ownership and accountability, trust, and an exceptional work environment. Follow Veterinary Innovative Partners on LinkedIn for the latest career opportunities, team stories, and behind‑the‑scenes looks at life in our hospitals. #J-18808-Ljbffr Veterinary Innovative Partners