Store Manager

Coach is a global fashion house founded in New York in 1941, part of the Tapestry portfolio, committed to innovation and inclusion. Coach creates beautiful, lasting products and strives to empower customers to be themselves. Store Manager Overview The Store Manager is the heartbeat of the store, leading with purpose, driving performance and creating unforgettable customer experiences that reflect the Coach brand. You set the tone for an inclusive, collaborative culture and empower the team to exceed expectations in a fast‑paced retail environment. Key Responsibilities Lead the store to success by driving sales, profitability, and productivity across all channels. Execute strategic business plans while remaining responsive to evolving customer needs and local market trends. Champion a service‑first culture, delivering exceptional experiences through personalized clienteling and service excellence. Resolve customer concerns with empathy, urgency, and professionalism. Inspire, coach, and develop a diverse, high‑performing team that thrives on collaboration and results. Set clear goals, provide meaningful feedback, and celebrate individual and team achievements. Recruit, onboard, and retain top talent who reflect the values of the Coach brand. Oversee daily operations including inventory management, payroll, and loss prevention. Ensure visual merchandising and store presentation meet brand standards and inspire customers. Optimize staffing and scheduling to meet business demands and deliver seamless service. Foster a welcoming, inclusive environment where every team member feels valued and empowered. Communicate effectively with the team, peers, and corporate partners to align on goals and initiatives. Serve as a brand ambassador, representing Coach in the store and throughout the community. Requirements 1‑6 years of leadership experience in retail or service; luxury or fashion background is a plus. A passion for leading people and building strong, motivated teams. A deep commitment to delivering best‑in‑class customer experiences that reflect Coach’s heritage and values. Strong business acumen with a focus on results and operational excellence. Exceptional communication and interpersonal skills that foster trust and clarity. Proficiency in Microsoft Office; experience with retail systems such as labor management, inventory, and sales reporting tools. Knowledge of fashion trends and competition in the marketplace; curiosity for digital engagement and social media. A collaborative spirit and the ability to build strong vendor and community relationships. Ability to work in a fast‑paced environment. Strong English language proficiency (for EU). Schedule Ability to work a flexible schedule to meet business needs, including nights, weekends, peak busy season, and high‑traffic retail days (including, but not limited to, public holidays). Competencies for All Employees Courage : Provides direct, complete, and actionable feedback; faces problems promptly; takes necessary action when needed. Creativity : Generates new ideas, connects unrelated concepts, and adds value in brainstorming. Customer Focus : Dedicated to meeting internal and external customer expectations; uses customer information for improvement. Dealing with Ambiguity : Adapts to change, handles risk, and acts without a full picture. Drive for Results : Consistently exceeds goals, remains bottom‑line oriented, and pushes self and others. Interpersonal Savvy : Builds rapport across all levels, uses diplomacy, and diffuses high‑tension situations. Learning on the Fly : Quickly learns, adapts, and experiments to find solutions. Competencies for All People Managers Strategic Agility : Anticipates future consequences, creates future‑oriented strategies, and paints credible pictures. Developing Direct Reports and Others : Provides challenging tasks, conducts development discussions, and supports career growth. Building Effective Teams : Creates strong morale, celebrates wins, fosters open dialogue, and builds belonging. Equal Opportunity Coach is an equal opportunity and affirmative action employer. All employment decisions are based on qualifications and made without regard to age, sex, sexual orientation, gender identity, race, color, religion, ethnicity, nationality, citizenship, disability, marital status, military status, pregnancy, or any other legally protected basis. Americans with Disabilities Act (ADA) Tapestry, Inc. will provide reasonable accommodation for disabilities or religious beliefs. If you require accommodation to complete the application process, contact Tapestry People Services at View phone number on click.appcast.io or View email address on click.appcast.io. Base Pay Range $62,000.00 – $94,000.00 Benefits Medical insurance, dental insurance, vision insurance, 401(k), paid paternity and maternity leave, commuter benefits, disability insurance, and tuition assistance. #J-18808-Ljbffr Tapestry, Inc.