Customer Service Representative - Tampa

Job Description

Job Description

Customer Service Representative

Window World | Tampa, FL

Join America's Largest Replacement Window Company!

At Window World, we're committed to delivering an exceptional experience from the first phone call to the final installation. We're looking for a friendly, organized, and customer-focused Customer Service Representative to join our Tampa team. If you enjoy helping people, solving problems, and working in a fast-paced environment, we'd love to hear from you.

As a Customer Service Representative, you'll be the first point of contact for many of our customers. You'll play a vital role in providing outstanding service by answering questions, scheduling appointments, resolving concerns, and ensuring every customer has a positive experience throughout their home improvement journey.

If you're looking for a career with an industry leader that values teamwork, customer service, and professional growth, Window World is the place for you.

What You'll Do

• Deliver exceptional customer service through phone, email, text messaging, online chat, and in-person interactions.
• Answer customer questions regarding products, services, appointments, and company policies.
• Schedule appointments for sales consultations, installations, service calls, and related services.
• Resolve customer concerns professionally and efficiently while escalating complex issues when appropriate.
• Maintain accurate customer records and document all customer interactions.
• Process customer payments and update customer account information.
• Support outbound customer communication initiatives and follow-up programs.
• Collaborate with internal departments to ensure timely issue resolution.
• Identify opportunities to improve customer satisfaction and internal processes.
• Meet departmental performance goals, including quality, productivity, attendance, and customer satisfaction.
• Assist with training and onboarding new team members when assigned.
• Perform other duties as assigned.

What We're Looking For

• High school diploma or equivalent required.
• At least 1 year of customer service or call center experience (2+ years preferred).
• Excellent verbal and written communication skills.
• Strong problem-solving and active listening abilities.
• Proficiency with Microsoft Office and general computer applications.
• Accurate data entry and typing skills.
• Positive attitude with a passion for helping customers.
• Strong organizational and multitasking skills.
• Dependable team player with a strong work ethic.

Schedule

In-office position

• Monday through Friday: 8:00 AM – 5:00 PM
• Rotating Saturdays: 8:00 AM – 12:00 PM

Location:
Tampa, FL

Pay & Benefits

• Starting at $15.00 per hour (based on experience)
• Weekly pay
• 401(k) with company match
• Medical, dental, and vision insurance
• Paid time off (PTO) and vacation accrual
• Performance bonuses
• Career advancement opportunities with a growing, industry-leading company

Why Window World?

For more than 30 years, Window World has been helping homeowners improve their homes with high-quality replacement windows, doors, and siding backed by exceptional customer service. As America's leading replacement window company, we're committed to investing in our employees and providing opportunities for long-term career growth.

If you're passionate about delivering outstanding customer service and want to build a rewarding career with an industry leader, we'd love to hear from you.

Apply today and don't miss your WINDOW of opportunity!