Junior Network Administrator (In Person Only)

Junior Network Administrator (In Person Only) Job Category: Administrative Requisition Number: JUNIO001197 Apply now Full-Time Locations Showing 1 location Description Junior Network Administrator Position Overview New Hope Community is seeking a Junior Network Administrator to join our IT team. This role is responsible for supporting, monitoring, and maintaining the organization’s network infrastructure. The ideal candidate will have strong communication skills, a commitment to excellence in customer support, and the ability to work both independently and collaboratively in a team environment. Reports To: Manager of Information Technology Services This job is NOT remote; this is an in-person job opportunity Essential Duties and Responsibilities Network Maintenance: Configure, install, and maintain network hardware (e.g., routers, switches, firewalls) and apply software updates and patches Monitoring & Support: Monitor network performance, including availability, throughput, and latency; respond to and resolve issues identified through the ticketing system Troubleshooting: Diagnose and resolve network connectivity issues; elevate complex problems as needed Security Administration: Assist in maintaining network security, including user account setup, permissions management, and support for firewalls and VPNs Documentation: Create and maintain accurate and up-to-date documentation, including network configurations, asset inventories, and diagrams End-User Support: Provide technical assistance to staff for workstations and network access; ensure timely response and follow-up on Help Desk tickets and support requests Key Skills and Competencies Problem-Solving: Strong ability to identify, analyze, and resolve technical issues efficiently Communication: Clear and professional communication skills with both technical and non-technical users Attention to Detail: Ability to maintain accurate records and ensure adherence to security and compliance standards Field Operations: Ability to handle on-site equipment, including occasional lifting of hardware, and participate in on-call support as needed Interpersonal Skills: Energetic, dependable, patient, and empathetic, with a genuine interest in supporting individuals with intellectual and developmental disabilities and the staff who serve them Qualifications Education: Associate or bachelor’s degree in computer science, computer information systems, or a related field, or an equivalent combination of education and experience Experience: 0–3 years of experience in a Help Desk, IT support, or junior system/network administration role preferred Technical Skills: Foundational knowledge of networking concepts, including TCP/IP, DNS, DHCP, VLANs, routers, switches, and access points Salary range for this position is $62,500.00 - $70,000.00. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. #J-18808-Ljbffr New Hope Community, Inc.