Customer Account Specialist

Job Description

Job Description

Be the voice of the customer! As a Customer Account Partner, you’ll manage key accounts, drive satisfaction, and make decisions that impact both customers and business results while growing your expertise in a dynamic industry.

Pay : $23

Schedule : M-F 1st shift

Type of Job : Contract to Permanent

Location : Dublin, OH

At this time, Astrix cannot transfer nor sponsor a work Visa for this position.

Relocation assistance is not available for this position.

Benefits Offered:

• Medical/dental coverage!
• Weekly pay!
• 401k and PTO after 6 months!
• Great benefit package offered upon conversion!

B2B Customer Account Specialist Daily Tasks: What you will do:

• The Customer Account Partner (CAP) plays a key role in ensuring the success and satisfaction of assigned business customers.
• This role requires a mix of relationship management, problem-solving, and business acumen.
• You will act as the primary advocate for customers, representing their needs while also promoting company products and services.
• The CAP is responsible for delivering an exceptional customer experience and fostering long-term, trusted partnerships.
• This position is ideal for someone eager to develop expertise in distribution and advance within the organization.
• Daily responsibilities include serving as the main point of contact for customers, supporting order management, and ensuring key deliverables are met.
• The role involves making informed decisions that balance customer satisfaction with the company’s financial and operational objectives.
• All work must comply with safety standards, regulatory requirements, and the company’s code of conduct.

B2B Customer Account Specialist Qualifications/Requirements:

• High School diploma required; Bachelor’s degree preferred.
• Minimum of 3 years in customer service with a focus on managing dedicated customer accounts.
• At least 3 years of B2B service experience, with a demonstrated ability to build and maintain strong client relationships.
• Excellent communication and interpersonal skills.
• Proficiency in Microsoft Office (Word, Excel, Outlook); experience with SAP or Salesforce is a plus.
• Experience in distribution and/or the chemical industry is highly desirable.

We strongly encourage candidates who have some of the skills to apply. We look forward to a conversation to learn more about you!

#ZR

Since 1995 Astrix has been delivering information technology consulting, regulatory advisory services and staffing solutions to the scientific community. We can assist in augmenting your internal resources to deliver optimum solutions on time and within budget. It is our goal to simply do it right. We work everyday to create value and build trust with our clients, employees, partners and vendors.

Astrix provides scientists to a broad spectrum of scientific based industries including: Chemical, Biotech, Pharmaceutical, Cosmetics, Food Science, Flavors and Fragrances, Biomedical, Consumer Products, Environmental, Medical device, Petrochemical and Clinical Research.

Company Description

Since 1995 Astrix has been delivering information technology consulting, regulatory advisory services and staffing solutions to the scientific community. We can assist in augmenting your internal resources to deliver optimum solutions on time and within budget. It is our goal to simply do it right. We work everyday to create value and build trust with our clients, employees, partners and vendors.\r\n\r\nAstrix provides scientists to a broad spectrum of scientific based industries including: Chemical, Biotech, Pharmaceutical, Cosmetics, Food Science, Flavors and Fragrances, Biomedical, Consumer Products, Environmental, Medical device, Petrochemical and Clinical Research.