Remote Bilingual (Spanish) Customer Service Account Representative

Overview Employer Industry: Insurance Services Why consider this job opportunity: Opportunity for career advancement and growth within the organization Work remotely while serving customers in multiple states Supportive and collaborative work environment with a focus on personal and professional excellence Commitment to diversity and inclusion in the workplace Training and coaching provided for skill development, even without prior licensing Responsibilities Handle 50+ inbound calls daily to meet retention targets and provide exceptional customer service Ensure accuracy and completeness in policy servicing, billing, and claims support Proactively identify retention risks and escalate issues to the sales team when necessary Maintain precise records in CRM and internal systems, ensuring timely resolution of inquiries Collaborate with teammates and sales partners to enhance customer experience and operational efficiency Qualifications At least ONE YEAR of relevant industry experience, preferably in insurance Must be available to work during the hours of 8:30 AM - 5:00 PM ET, Monday - Friday Fully licensed (active Property & Casualty AND Life & Health licenses) preferred; unlicensed individuals may be trained through the licensing process Strong customer-centric mindset with emotional intelligence and problem-solving skills Ability to demonstrate resilience and adaptability in high-pressure situations Preferred Qualifications Previous experience in a customer service role within the insurance industry Familiarity with CRM systems and service workflows Demonstrated commitment to continuous learning and improvement Ability to contribute positively to team culture and agency standards #InsuranceServices #CustomerService #RemoteWork #CareerGrowth #DiversityAndInclusion "We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer." #J-18808-Ljbffr