Customer Service Representative

Customer Service Representative

Customer Service / Internal Sales Representative – Roseville, MN

Company: Pepperl+Fuchs, Inc

Type: Full Time - Hourly

Hourly Rate: $24.00

Schedule: Hybrid (3 days in office and 2 days remote)

Benefits: Medical, Dental, Vision, 401k, Voluntary life Insurance, Employer paid basic life insurance, short-term disability, long-term disability, and PTO

Pepperl+Fuchs, a leading developer in the global industrial automation market, is looking for an energetic, self-driven individual to fill an immediate need for a motivated, customer service-focused Internal Sales Representative to join our Roseville, MN team. Our industrial automation solutions include sensor technologies and intrinsically safe explosion protection. This role plays a critical part in delivering exceptional customer care within an assigned territory while identifying and developing qualified sales opportunities for the Field Sales team.

Key Responsibilities

• Interact daily with customers via phone and email
• Take ownership of assigned territory and provide proactive customer support
• Manage territory accounts, including order entry, credits, and rebills
• Monitor open order reports and proactively resolve delays in the order-to-cash process
• Partner closely with Technical Support, Area Sales Managers, and Account Managers as part of the sales cockpit team
• Attend customer calls and key account meetings focused on improving performance metrics
• Research and resolve customer discrepancies
• Upsell and cross-sell products to expand business opportunities
• Record new sales opportunities in Siebel (CRM)
• Participate in weekly shop floor meetings, product training, and sales improvement sessions
• Maintain accurate records and professional communication
• Cross-train team members and foster a collaborative, high-performance environment
• Perform additional responsibilities and special projects as assigned

Qualifications

• High School Diploma or equivalent
• Minimum of 5 years of customer service or sales experience
• Strong communication, organizational, and problem-solving skills
• Ability to work independently and collaboratively within a team environment
• Professional demeanor when interacting with customers and colleagues

Pepperl+Fuchs actively promotes diversity, equity, and inclusion and is committed to a policy of equal employment opportunity. We welcome applications from all individuals, regardless of ethnicity, country of origin, gender, religion, sexual orientation, age, skin color, physical or mental abilities, social background, or any other protected characteristic. All employment decisions are made based on these principles and in full compliance with applicable federal and state laws.