Customer Service Representative

Job description

RS&I is a long-standing and trusted distributor and Master Agent for a variety of Authorized Dealer programs in the United States. We provide training, sales support, and marketing assistance to Authorized Dealers who represent these major nationally-recognized brands and more:

• AT&T
• Kinetic by Windstream
• Brightspeed
• Lumen
• Quantum Fiber
• Dish Network
• HughesNet
• T-Fiber Home Internet
• Vivint

We are currently looking for a highly motivated Customer Service Representative (CSR). The CSR plays a key role on our sales team by providing legendary customer service to our dealers and sales team.

Pay/Benefits

• $14.00 to $17.00/Hr DOE
• Medical, Dental, Vision, and Life insurance programs
• 401K retirement program with employer matching
• Paid vacation and sick leave

Qualifications

• Experience with Telecommunications a PLUS!
• High School Diploma or equivalent, with one year of sales or customer service experience is preferred
• Excellent computer skills with knowledge in Microsoft and Windows operating systems
• Dependable and a team player
• Organizational Skills
• Time Management Skills
• Able to pass a satisfactory Background check

Essential Functions

• Communicate directly with Area Sales Managers and Authorized Dealers effectively and efficiently during onboarding process.
• Works directly with other departments to provide satisfactory answers.
• Assist in the process of new dealer onboarding and documents.
• Fostering a positive and collaborative work environment focused on achieving common goals.
• Provide training and dealer support for the RS&I website.
• Maintain accurate records.
• Ensure that all aspects of the onboarding process align with relevant regulations, industry standards, and company policies, maintaining a focus on compliance .
• Work diligently to identify solutions and resolve them efficiently.
• Any other task as assigned by manager.