Customer Service/Call Center representative

Job Description

Job Description

Customer Service / Call Center Representative Job Description

Position Title: Customer Service Representative / Call Center Representative

Job Summary:
We are seeking a professional, customer-focused Customer Service Representative to join our team. The ideal candidate will handle inbound and outbound calls, assist customers with inquiries, resolve issues, process orders, and provide exceptional service while maintaining a positive and professional attitude.

Responsibilities:

• Answer incoming customer calls in a timely and courteous manner.
• Make outbound calls as needed for follow-up, scheduling, surveys, or account updates.
• Assist customers with questions, concerns, and product/service information.
• Resolve customer complaints and escalate issues when necessary.
• Document customer interactions accurately in the company database or CRM system.
• Process orders, payments, refunds, and account updates.
• Meet performance goals for call quality, attendance, and productivity.
• Maintain customer confidentiality and comply with company policies.
• Collaborate with team members and supervisors to improve customer satisfaction.
• Follow established procedures and scripts while providing personalized service.

Qualifications:

• High school diploma or GED required.
• Previous customer service, call center, receptionist, or administrative experience preferred.
• Excellent verbal and written communication skills.
• Strong problem-solving and conflict-resolution abilities.
• Basic computer skills, including Microsoft Office and data entry.
• Ability to multitask and work in a fast-paced environment.
• Professional phone etiquette and active listening skills.
• Reliable attendance and punctuality.

Preferred Skills:

• Experience with CRM software.
• Strong typing and data-entry skills.
• Ability to handle difficult customer situations professionally.
• Bilingual abilities are a plus.

Benefits (if applicable):

• Competitive pay
• Paid training
• Health, dental, and vision insurance
• Paid time off
• Holiday pay
• Career advancement opportunities

Resume-Friendly Description

Customer Service Representative

• Handled high-volume inbound and outbound customer calls while maintaining exceptional customer satisfaction.
• Resolved customer inquiries and complaints efficiently and professionally.
• Maintained accurate records of customer interactions and account information.
• Assisted customers with orders, billing questions, and service requests.
• Achieved performance metrics for call quality, productivity, and attendance.
• Worked collaboratively with team members to ensure excellent customer service experiences.

At LaborMax Staffing, our vision is to provide unparalleled customer service, personalized support, and life-changing opportunities. Guided by values of integrity, honesty, passion, and respect, we foster a team-driven environment that embraces positive change and excellence in workforce solutions. LaborMax Staffing offers streamlined workforce management using a combination of speed, compliance, and industry expertise to deliver the right talent for your needs.

Company Description

At LaborMax Staffing, our vision is to provide unparalleled customer service, personalized support, and life-changing opportunities. Guided by values of integrity, honesty, passion, and respect, we foster a team-driven environment that embraces positive change and excellence in workforce solutions. LaborMax Staffing offers streamlined workforce management using a combination of speed, compliance, and industry expertise to deliver the right talent for your needs.