Associate Network Architect

PC Technician / Office Onsite Support Location: Mountain View, CA Visa status: U.S. Citizens and those authorized to work in the U.S. are encouraged to apply. Tax Terms: W2, 1099 Corp-Corp or 3rd Parties: Yes Required Qualifications (Must have below required Qualifications) PC's: Good knowledge of computer hardware and peripherals. Good knowledge about different OS deployment solutions. Mac: Good knowledge of Mac Set up and OS. IOS, iMAC troubleshooting. Currently running High Sierra Tools: Hand on experience on Incident Reporting / ITSM tools like Service Now. Onsite experience: Previous experience as direct onsite support required Basic network skills: Knowledge of DNS, DHCP and TCP/IP. Experience of Cisco switches is qualifying. Meriting Qualifications Active Directory: Knowledge of how to create accounts and basic GPO knowledge Client OS: Experience from Windows 7, Windows 8.1, Windows 10, Windows Embedded (all versions) Server OS: Experience from Windows Server systems, OpenVMS systems is qualifying Service Desk: 1-2 years of experience from IT Service Desk is meriting Network: Experience of Cisco switches and routers ITIL: Basic understanding of ITIL processes Knowledge and experience from the automotive industry and/or industrial equipment is an added advantage Responsibility •Troubleshoot, coordinate and resolve incidents together with Incident Managers and resolver teams •Review and follow-up on incidents to improve end-to-end support •Coordinate active incidents to reduce lead-time •Monitor Service Now-queues and Service Desk mailboxes •Create and improve Knowledge Base articles •Work with the Service Desk Support team •Work with continuous service improvements Keylent Inc