Technical Support Specialist

Technical Support SpecialistCity Of Fairlawn, Ohio An Equal Opportunity EmployerDepartment: Information ServicesImmediate Supervisor: Information Services DirectorPositions Supervised: NoneJob Description:Assists the IS Director and Deputy in providing the City's information technology needs. This includes but is not limited to networking, personal computers, computerized building/zoning, police & fire, finance, parks, tax software systems, and all related equipmentQualifications:Graduation from an accredited high school or general equivalency diploma. Associate's degree or higher preferred. PC experience required, or any equivalent combination of technical skills and experience.Full-timeKnowledge of:Network hardware, PC software and troubleshooting, hardware, configuration and diagnosticsLeading office software and internet best practicesSkills and Abilities to:Install and maintain PCs, monitors, and network communicationsMulti-task and to work independently with little to no supervisionAssist with the evaluation of software, hardware, printers, etc. and make technology recommendationsProvide backup to IS Director and Deputy's 24 hours/day, 7 days/week supportMaintain professional relationships with all City employeesCommunicate effectively in written and oral formProficient in the English languagePhysical Ability:Occasionally lifts, carries, and moves materials weighing up to 40 poundsMust be able to remain in a stationary position for 50% of the timeMoves about office to access file cabinets, office machinery, etc.Operates, activates, and inspects delicate machineryEssential Functions:Assists in training employees in the use of hardware and software.Performs physical installation of computer hardware, software, monitors, network configuration, peripherals, etc.Helps with the evaluation of citywide requests for hardware, software, etc.Configures hardware and runs diagnostics.Responsible for troubleshooting hardware/software.Identifies problems affecting workstation performance, basic client networking, desktop computers, as well as their associated peripherals.Tests, assesses, recommends and/or supports hardware configurations and provides network connectivity.Responsible for evaluating network, assisting in the development of solutions and recommending implementation of necessary changes.Provides as needed, backup to the Director and Deputy's technical support, 24/7, to all City users.Assists Director and Deputy in the assessment of the City's information technology systems to provide a projection of future needs.Maintains and protects the integrity of the entire network, including maintaining internet security measures and best practices for PCs and/or the network.Makes sure mission critical applications receive special attention.Provides technical guidance and training on City's communication systems including Public Safety cellular voice/data and Internet messaging systems.Performs basic moves, adds and changes to City's 3CX administrative phone system.Performs other duties as assigned.Benefits:Medical InsuranceDental & Vision InsuranceHealth Reimbursement AccountLife InsuranceOhio Public Employees Retirement SystemPaid Time Off (Vacation, Holidays, Personal Days, Sick)Address: 3487 South Smith Road Fairlawn, Ohio, 44333