Front Office Clerk

Front Office Clerk

Full-Time Schedule: Monday-Thursday, 7:30am-4:30pm & Friday 7:30am-1pm (Occasionally staying later than 1pm for educational training or employee meetings) Location: West Des Moines, IA 50266

About Central States Pain Central States Pain Clinic (CSP) provides advanced interventional pain care across West Des Moines and Ankeny. Using minimally invasive, image-guided treatments, our multidisciplinary team helps patients manage chronic pain with precision and compassion. Known for our personalized approach and positive patient outcomes, we foster a supportive, collaborative environment where employees can grow while making a meaningful impact.

The Opportunity As a Front Office Clerk, you'll help support patients, providers, and the revenue cycle by maintaining accurate records, assisting with insurance-related processes, resolving claims issues, and ensuring account information is current and complete. This role is ideal for someone who is detail-oriented, organized, and enjoys working in a fast-paced healthcare environment.

What You'll Do

• Insurance & Account Management
• Process claims, follow up on outstanding accounts, and assist with collections.
• Interpret EOBs and reconcile patient accounts.
• Research, appeal, and resolve denied or unpaid claims.
• Verify insurance coverage and communicate with insurance carriers regarding patient accounts.
• Enter charges, post payments, and maintain accurate account information.
• Collect copayments, deductibles, outstanding balances, and other patient payments at the time of service.

• Medical Records & Administrative Support
• Maintain patient information and perform data entry in electronic systems.
• Greet patients and perform check-in and check-out procedures, ensuring accurate collection of demographic and insurance information.
• Schedule and confirm patient appointments in accordance with office protocols.
• Copy records and documents as needed.
• Answer and route incoming calls.
• Send and receive faxes, medical records, and other documents as needed.
• Assist patients and family members with questions.
• Prepare, sort, and distribute mail.
• Assist with front desk scheduling and phone coverage.
• Perform general front office and administrative duties to support daily clinic operations.

• Compliance & Team Support
• Complete required training and follow established policies and procedures.
• Support daily operations and perform additional duties as assigned.

• You'll Thrive in This Role If You...
• Have strong attention to detail and organizational skills.
• Enjoy problem-solving and working with insurance and patient account information.
• Communicate professionally with patients, families, insurance carriers, and team members.
• Take initiative and work well both independently and as part of a team.

• Qualifications
• High school diploma or GED required.
• Minimum six (6) months of related experience and/or training required.
• Proficiency with Microsoft Office Suite or related software.
• Knowledge of medical records practices, ethics, classification, and nomenclature.
• Strong communication, analytical, and problem-solving skills.
• Ability to interpret and apply medical records policies and procedures.

• Benefits We Offer
• Health, Dental & Vision Insurance
• Life/AD&D Insurance
• Short-Term Disability Insurance
• Paid Time Off (PTO)
• Company-Paid Holidays
• 401(k) Retirement Plan
• Bonusly (Employee Rewards & Recognition)
• DailyPay (On-Demand Pay Access)

Ready to Join Our Team? If you're looking for an opportunity to support patients, maintain accurate records, and contribute to a collaborative healthcare team, we'd love to hear from you.

An Equal Opportunity Employer

We do not discriminate based on race, color, religion, national origin, sex, age, disability, genetic information, or any other status protected by law or regulation. It is our intention that all qualified applicants are given equal opportunity and that selection decisions be based on job-related factors.