Operations Support Assistant

Therapy & Beyond is one of the largest BCBA-owned ABA organizations, founded and led by Dr. Regina Crone, BCBA-D, since 2006. At Therapy & Beyond we approach the needs of each patient both individually and as part of a dynamic interdisciplinary team working with experts in applied behavior analysis (ABA) therapy, speech-language pathology, occupational therapy, and counseling. We love helping individuals reach their full potential by supporting not only the patient but also their family. We are passionate about what we do while remaining true to our defining core values of:  Putting People First, Doing Our Best Together, Making Therapy Fun, and Above All, We grow potential

Job Description

Are you a proactive problem-solver with a passion for operational excellence? Join our Home Office team as an Operations Support Assistant and serve as a pivotal partner in driving efficiency and success. In this high-impact role, you will be the central coordinator for our business processes, acting as a heartbeat for our daily operations and a vital support to our Senior Leadership. If you thrive in a collaborative environment and love making things run, we want to meet you!

Key Responsibilities:

• Champion seamless operational flow by serving as the go-to point of contact for inquiries and bridging gaps between departments.

• Drive project success by tracking key initiatives and keeping leadership inspired with regular, data-driven status updates.

• Master our internal knowledge base by maintaining and evolving our SOPs and process guides to ensure we always operate at our best.

• Elevate leadership efficiency through expert calendar management and the coordination of complex travel plans.

• Ensure data integrity by managing critical operational metrics, turning numbers into insights for management review.

• Prepare and distribute regular reports and summaries on business activities, key performance indicators (KPIs), and project statuses for management review.

• Fuel business momentum by supporting financial tasks, including invoicing, expense reporting, and accurate data entry.

• Act as a trusted partner to the COO and senior staff, providing high-level administrative support with the utmost confidentiality.

• Curate professional communications, screening inquiries and drafting high-impact correspondence that reflects our leadership's voice.

• Facilitate productive collaborations by organizing key meetings, capturing essential action items, and ensuring momentum is maintained.

• Cultivate a world-class work environment by managing office functions, vendor partnerships, and resource procurement.

Qualifications

• A Bachelor’s degree in Business, Operations, or a related field preferred

• A track record of success in support within fast-paced, multi-site environments.

• Agility and Adaptability: You thrive in evolving landscapes, pivoting quickly to meet new challenges with a positive attitude.

• Exceptional Communication: You possess outstanding verbal and written skills, representing leadership with empathy and clarity.

• Customer-Centric Approach: A passion for internal service excellence and supporting stakeholders with a can-do spirit.

• Tech-Savvy & Organized: Proficient in Google Workspace and naturally detail-oriented with a gift for managing multiple priorities.

Additional Information

WHY YOU WILL LOVE WORKING AT T&B!

• Generous benefit Package: 
• Medical, Dental, Vision, and Disability
• Company Paid- Life Insurance
• 401K with company match
• Company Paid Short-Term Disability
• HSA and FSA options
• Employee Assistance Program 
• Employee Recognition