Account Executive, Existing Accounts
Pylon
Account Executive Focused On Existing Accounts
As our first Account Executive focused on existing accounts at Pylon, you will own commercial outcomes for a defined portfolio of customers in our post-sales base with a focus on expansion revenue, renewals, and strategic account growth. You'll partner closely with Customer Success Managers to drive revenue while ensuring customers achieve meaningful business results. This role is for a revenue-driven, relationship-focused leader who can balance commercial execution with customer value delivery.
What You'll Do
- Identify and drive expansion opportunities within an assigned book of customers
- Lead renewal discussions and negotiations, ensuring high renewal rates and predictable revenue outcomes
- Collaborate with CSMs to align health, adoption, and usage insights with commercial strategy
- Build and execute account plans that increase customer lifetime value and strategic engagement
- Establish strong, trusted relationships with customer stakeholders across the organization (executives, champions, operators)
- Maintain accurate forecasting, pipeline, and customer analytics
What Success Looks Like
- Meeting or exceeding quarterly expansion + renewal revenue targets
- Strong alignment with CSMs measured by adoption signals and customer satisfaction
- Clear, executable account growth plans with measurable pipeline and closed revenue
- Timely and accurate forecasting with disciplined CRM discipline
What You Bring
- 3+ years in Account Management, Sales, or post-sales roles with quota-carrying experience
- Consistent track record of meeting or exceeding revenue targets
- Strong understanding of multithreading, executive relationship management, and value-based selling
- Ability to develop deep understanding of complex technical products and translate features into business value for customers
- Excited to build playbooks to help scale up the AM team
- Comfortable using CRM and revenue tooling (e.g., Salesforce)
- Data-driven in identifying, prioritizing, and progressing expansion opportunities within a portfolio
Requirements
- Location: Based in San Francisco or willing to relocate, with enthusiasm for working in person.
- Customer Communication: Comfortable interacting with customers daily over chat and video.
- Analytical Thinking: Able to deeply understand customer use cases and recommend thoughtful, strategic solutions.
- Operational Discipline: Highly organized, process-oriented, and capable of managing a high-volume workload.
- Product Curiosity: Interested in exploring product nuances and designing more efficient workflows.
- Bonus: Experience building or analyzing dashboards in modern analytics tools.
Our perks
- Fully covered medical, dental, and vision insurance for employees
- 401(k) retirement plan
- Commuter benefits
- Parental leave
- 14 company holidays + unlimited PTO
- Annual offsite
- Lunch, dinner, and snacks at the office
- Fitness stipend
More about Pylon
Funding: Series B led by a16z and BCV ($51M total raised)
Founders: Advith Chelikani, Robert Eng, and Marty Kausas
Team: Currently 100+ and growing!
PylonVacancy posted 1 day ago
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