Technical Account Manager (TAM)

Technical Account Manager

As the primary relationship owner for our most strategic customers, you will be a key point of accountability for these accounts — responsible for both the business relationship and the technical partnership. You will work closely with our Security Operations Center (SOC), Sales, and Product teams to ensure our customers achieve measurable security outcomes and realize the full value of our services.

This is a senior, high-visibility role that requires you to be equally credible in a boardroom conversation with a CISO and in a technical discussion with a security architect. You will carry a focused book of strategic accounts, and develop and operationalize CS motions at-scale.

If the above excites you, RADICL Defense is seeking high performing, motivated individuals to join our mission. As an early member, you will work closely alongside an experienced founding team and realize the life-changing experience of building a company. You will work with the latest technologies in software, cybersecurity, and cloud and will have a significant impact on the formation of our platform and offering.

You enjoy fast-paced environments, bring a positive attitude, and excel at getting things done. You enjoy being part of a high performing team and are also able to self-direct and self-start. You consider yourself to be top tier talent and are eager to help others raise their game. You enjoy working with customers, are an excellent communicator, and able to engage and interact with people of various backgrounds and skill levels. You want your work to have meaning, to be important. You want to be part of creating something great.

Account Strategy

• Serve as the primary relationship owner for a portfolio of strategic accounts, owning all aspects of the customer relationship from onboarding through renewal
• Develop and maintain account plans that document customer security objectives, key stakeholders, expansion opportunities, and risk factors
• Lead executive business reviews (QBRs) with CISO-level stakeholders, translating MDR program performance into business language
• Partner with Sales to identify and qualify expansion opportunities within your book, sourcing pipeline for upsells and coverage expansions
• Provide renewal intelligence to the Sales team 90–120 days ahead of renewal dates, including a formal health assessment and risk summary

Technical Advisory

• Act as a trusted technical advisor to customer security teams, advising on detection coverage gaps, threat landscape relevance, and MDR program maturity
• Translate SOC decisions — detection logic changes, alert tuning, coverage expansions — into business context for non-technical stakeholders
• Guide customers through complex onboarding scenarios involving multi-environment deployments, diverse log sources, and compliance-driven requirements
• Collaborate with Product to advocate for customer-specific needs and communicate roadmap decisions back to the account

Retention & Health Management

• Monitor account health continuously using platform signals, SOC data, and direct customer feedback
• Proactively identify at-risk accounts and lead internal save plays in coordination with leadership and Sales
• Maintain accurate health scores, account notes, and activity logs in the CS platform

Your skillset/experience should include:

• Required: 5+ years in a customer-facing technical role — TAM, Solutions Engineer, Security Consultant, Sales Engineer or similar — with demonstrated ownership of complex enterprise accounts
• Strong working knowledge of cybersecurity concepts: threat detection, incident response, SIEM, EDR, network security, and the threat landscape
• Proven ability to build and maintain executive-level relationships with CISOs, IT Directors, and Security leadership
• Experience translating technical security topics for non-technical business stakeholders
• Track record of retaining and growing a portfolio of strategic accounts in a SaaS or security services environment
• Excellent written and verbal communication skills — you can run a board-level QBR and write a crisp post-incident summary with equal confidence

• Strongly Preferred: Direct experience with MDR, MSSP, or SOC-as-a-service offerings
• Familiarity with CMMC
• Experience working alongside a 24/7 SOC team and understanding of how detection and response operations run
• Security certifications such as CISSP, CISM, Security+, or equivalent are a plus

At RADICL, we prioritize our culture and believe the strongest teams are built through daily, side-by-side collaboration and experiential sharing. We also value individual freedom and flexibility. For this reason, we have a hybrid work model. As a team, we are in office M/W/Th with work-from-home on Tuesdays and Fridays. For remote positions, periodic travel to Boulder will be expected to participate in company events and meaningful side-by-side collaboration opportunities.

RADICL offices are in downtown Boulder, Colorado with easy-to-access employee parking provided by the company. We offer comprehensive, competitive benefits including health, dental, and vision as well as 401K and a responsible PTO plan.