Assistant Front Office Manager

Assistant Front Office Manager The Vanderbilt, Auberge Collection is a former mansion-turned-storied 33-room luxury resort located in downtown Newport. Originally built in 1908 by scion Alfred Gwynne Vanderbilt, the property is the coastal city's social hub and a vibrant, historic gem waiting to be explored. Brimming with alluring eccentricities, the mansion has been meticulously restored to its glory, boasting elegant fireplaces and museum-quality artwork in the welcoming lobby entrance, Mezzanine and Parlor Room. Dining options include The Dining Room at the Vanderbilt, which features a forward-thinking menu of coastal New England classics, The Living Room, offering light bites and bar favorites, and The Conservatory, where guests can dine indoors as well as outdoors on the Garden Terrace. Guests can also enjoy evening drinks at the popular rooftop bar, The Roof Deck, which offers sweeping views of Newport Harbor. The Vanderbilt presents a spa and fitness center with indoor and outdoor pools, as well as a variety of local experiences, such as sailing journeys on the Newport coast, private culinary classes, and more. As the Assistant Front Office Manager, you will be the welcoming face and organizational backbone of our property, ensuring seamless guest experiences through efficient coordination, impeccable service, and a warm hospitality touch. Oversee the front desk operations, ensuring a warm and efficient check-in/check-out process, handling guest inquiries, and resolving issues promptly to uphold exceptional standards of service. Lead and train the front office team, fostering a customer-centric culture, and maintaining high morale through effective communication, performance feedback, and continuous training. Manage room reservations, optimize occupancy levels, and coordinate with other departments to ensure accurate information on room availability, rates, and promotions. Assist in budget preparation and financial reporting, monitor billing processes, and implement cost-control measures to contribute to the financial success of the front office department while maintaining service excellence. Qualifications Demonstrated experience in customer service roles within the hospitality industry, showcasing a commitment to providing exceptional guest experiences and resolving customer inquiries effectively. Previous experience in a supervisory or leadership role, with the ability to lead and motivate a team, provide guidance, and ensure a high level of professionalism and efficiency in front office operations. Strong communication skills, both written and verbal, along with the ability to interact effectively with guests, staff, and other departments, fostering a positive and collaborative work environment. Vanderbilt Hotel LLC is an Equal Opportunity Employer, M/F/D/V. Vanderbilt Hotel LLC provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Vanderbilt Hotel LLC complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.