Community Outreach Specialist

This OpportunityWSP has an opening for a Community Outreach Specialist to work at the Ocoee office of Florida's Turnpike Enterprise. The position will support, assist and offer guidance to the program in public involvement, public information, outreach and communications. The selected candidate will also join a talented group of other WSP communications professionals supporting the Turnpike program.This is an exciting opportunity to join our national team of talented communications and public involvement professionals. As part of WSP’s Communications Advisory Services Practice, you may work on a wide range of infrastructure projects. The successful applicant will have the opportunity to expand their skillset and experience in public outreach, project coordination, public involvement, business development and communications techniques.Your ImpactAttend weekly construction progress meetings as necessary to understand current project issuesDevelop and produce information deliverables - fact sheets, PowerPoint presentations, graphics, etc. Work with construction project managers to identify and help manage information related to construction issues Respond to general customer toll inquiries – via phone and writing from various internal and external customersServe as liaison between Turnpike projects and the community primarily in active construction zonesDevelop and plan public outreach campaigns prior to start of construction projectsCoordinate and schedule mass mailers related to construction projects Research and help resolve issues pertaining to Construction, Maintenance, Traffic operations and other departments Research, draft responses, check for accuracy, and seek approval to a variety of media requests and elected official inquiries Promote Turnpike programs and initiatives by establishing, developing, and maintaining contact with media, professional and civic organizations, and other special interest groupsCoordinate and participate in public meetings with various neighborhood groups or other Turnpike stakeholders as assigned Develop special educational and promotional materials for presentation at meetings and conferences Organize and support various special events, groundbreakings, grand opening ceremonies and public meetingsResearch, develop responses and generate posts for social media platforms (Twitter, Facebook, etc.) Research and develop content for project webpages and newslettersReply to inquiries from the public and resolve concerns on behalf of the clientTalent is the essence of meeting our client’s objectives, goals and challenges. If this sounds like a fit for you, we’d love to have that first discussion of you joining our team.Who You AreRequired Qualifications3-5 years of experienceBachelor's Degree in communications, marketing, or a related fieldPublic involvement or community engagement experience on transportation projectsAbility to work well with the public and interact effectively with all organizational levels, including agency/client staff, senior management, executive leadership, board members, community leaders, and city/county/state representatives, Excellent verbal, writing, and presentation skillsAbility to work independently, interdependently with teams and demonstrate initiativeAbility to work beyond standard business hours periodicallyStrong time management skills and high attention to detailAbility to meet deadlines and multi-task in a fast-paced environmentStrong computer skills, including experience with Microsoft Office, Word, Excel, Outlook, and PowerPointExercise responsible and ethical decision-making regarding company funds, resources and conduct and adhere to WSP’s Code of Conduct and related policies and procedures Proven track record of upholding workplace safety and ability to abide by WSP’s health, safety and drug/alcohol and harassment policies Preferred QualificationsExperience working on Florida Department of Transportation projectsKnowledge and experience using AP style in the creation of documents Public involvement training from Florida Department of TransportationBilingual (Spanish and English) communications/translationsLocal candidates preferredGraphic design experience (Adobe Photoshop, Illustrator, Snagit, Canva, etc.)Ability to work with stock images and deliver creative content (text, photo and video)#LI-SY1About WSPWSP USA is the U.S. operating company of WSP, one of the world's leading engineering and professional services firms. Dedicated to serving local communities, we are engineers, planners, technical experts, strategic advisors and construction management professionals. WSP USA designs lasting solutions in the buildings, transportation, energy, water and environment markets. With more than 15,000 employees in over 300 offices across the U.S., we partner with our clients to help communities prosper.WSP provides a flexible and agile workplace model while meeting client needs. Employees are also afforded a comprehensive suite of benefits including medical, dental, vision, disability, life, and retirement savings focused on providing health and financial stability throughout the employee’s career.At WSP, we want to give our employees the challenges they seek to grow their careers and knowledge base. Your daily contributions to your team will be essential in meeting client objectives, goals and challenges. Are you ready to get started?WSP USA (and all of its U.S. companies) is an Equal Opportunity Employer Race/Age/Color/Religion/Sex/Sexual Orientation/Gender Identity/National Origin/Disability or Protected Veteran Status.The selected candidate must be authorized to work in the United States.NOTICE TO THIRD PARTY AGENCIES:WSP does not accept unsolicited resumes from recruiters, employment agencies, or other staffing services. Unsolicited resumes include any resume or hiring document sent to WSP in the absence of a signed Service Agreement where WSP has expressly requested recruitment/staffing services specific to the position at hand. Any unsolicited resumes, including those submitted to hiring managers or other business leaders, will become the property of WSP and WSP will have the right to hire that candidate without reservation – no fee or other compensation will be owed or paid to the recruiter, employment agency, or other staffing service. Full timePosting Date: 2026-08-11