Patient Scheduling Representative 3 - TGH Imaging Scheduling
Tampa General Hospital
Patient Scheduling Representative 3 - TGH Imaging Scheduling
This position coordinates, schedules, and reschedules radiology procedures for patients and referring physician offices across all imaging locations. The role ensures accurate collection of patient and insurance information while providing clear guidance regarding appointment details and exam preparation. The position supports high-volume scheduling operations in a team-based environment.
Essential Functions:
- Coordinate, schedule, and reschedule radiology procedures
- Communicate appointment and imaging information to patients and physician offices
- Collect and record patient demographic and insurance information
- Provide exam preparation instructions to patients
- Remind patients of required documentation and items for appointments
- Obtain and document referral and authorization information in scheduling systems
- Manage call efficiency in a high-volume call environment
- Support team members to maintain scheduling workflow
- Perform other assigned duties related to scheduling operations
Qualifications:
High School Diploma or GED
Minimum of 2 years of experience in an office setting
Technical Knowledge, Skills, and Abilities:
- Expert with computer systems and typing
- Exemplary verbal and written communication skills
- High level of telephone etiquette and customer service skills
- Excellent problem-solving ability
- Expert knowledge of scheduling workflows and patient information management
Primary Location: Tampa
Work Locations: TGHI Hidden River - Corp Office 8800 Grand Oak Circle Tampa 33637 Eligible for Remote Work: On Site
Job: Radiology/Imaging Services Organization: TGH Imaging Schedule: Part-time Scheduled Days: Monday, Tuesday, Wednesday, Saturday Shift: Day Job Type: On Site Shift Hours: Monday-Wednesday 8:30-5:00pm Saturday 8:00am-12:00pm
Vacancy posted 5 days ago
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