Digital Product Manager

Summary The Digital Product Manager will collaborate with cross‑functional teams to define requirements for digital products, prioritize delivery and features, and maintain an evolving roadmap in alignment with business goals and user needs. The role will be responsible for the full development lifecycle, including testing, iteration, and adherence to UI/UX principles, ensuring timely and high‑quality product delivery. Acting as a central link between management, stakeholders, and the project team, this individual will coordinate resources and processes to deliver both internal and consumer‑facing products to benefit the New York Mets business operations, driving efficiency, innovation and an improved fan experience. Essential Duties & Responsibilities Digital Product Delivery and Improvement Collaborate with cross‑functional teams to define requirements, prioritize features, and create a product roadmap. Manage the digital product development lifecycle from concept to launch, including testing, iteration, and adherence to UI/UX principles. Work closely with internal and external engineering teams to ensure timely and high‑quality product delivery while managing product issues to resolution. Collect business requirements, user feedback, and market trends to inform the roadmap for a portfolio of digital products including Mets Connect, Mets.com, Ballpark App, and other consumer‑facing and internal solutions. Assist with the delivery of AI‑fueled products and features. Project Management Maintain project plans, timelines, and budgets, highlighting issues and risks via status reports. Communicate impact, challenges, roadblocks, and insights effectively and concisely. Organize daily program and project activities based on organizational goals. Meet with stakeholders to provide transparent communication regarding project issues and decisions. Create documents, presentations, and strategies to support proposals for new projects. Performance Analysis and Innovation Analyze product performance metrics and user data to drive continuous improvement. Conduct market research and gather customer feedback to identify opportunities for enhancement. Stay updated on industry trends, technologies, and best practices to drive innovation and improve the fan experience. Research AI tools to help improve current product set. Stakeholder Engagement and Operationalization Manage product operationalization, promotional messaging, and customer communication processes across fan‑facing digital products. Lead demonstrations and training initiatives for internal teams and stakeholders to drive adoption. Manage requests from the business and develop project implementation strategies and timelines aligned with priorities. Ensure digital products have updated content for each homestand and promotional initiatives. Review web and app to ensure relevance of features and removal of stale information. Availability to work select Mets home games and events/promotions as required, along with occasional travel. Qualifications Education: Bachelor’s degree in Computer Science, Engineering, Business, or related field. Experience: 3–5 years in industry, emphasis on Product Management. Solid understanding of visual design, interaction design, and information architecture. Strong project management skills with ability to prioritize effectively. Excellent analytical and problem‑solving ability. Proficiency in software development methodologies, agile practices, and data analysis tools. Ability to operationalize, maintain, and market products to customers. Excellent communication and interpersonal skills to engage stakeholders. Highly flexible and open to learn new skills. Results‑oriented mindset focused on delivering exceptional digital experiences. Salary Range: $90,000 – $110,000 The New York Mets recognize the importance of a diverse workforce and value the unique qualities of individuals from various backgrounds and experiences. Our success depends heavily on the quality of our workforce. We are committed to providing employees with opportunities to develop to their fullest potential. Salary and compensation are commensurate with experience and skills. #J-18808-Ljbffr