Property Operations Specialist (Arroyo Green)

Job Description

Job Description

About MidPen

At MidPen, we build communities that change lives. Since 1970, we have been committed to our mission: to provide safe, affordable housing of high quality to those in need; establish stability and opportunity in the lives of residents; and foster diverse communities that allow people from all ethnic, social, and economic backgrounds to live in dignity, harmony, and mutual respect.

We develop affordable housing, provide professional property management for all our communities, and coordinate robust onsite support programs that help residents thrive. We are active in 12 Northern California counties and have earned recognition as one of the nation's leading non-profit developers and stewards of affordable housing. Our current portfolio of more than 142 properties is home to 22,800 working families, seniors, and people with special needs. We take pride in delivering affordable housing solutions, and we invite you to join us on a journey toward social, economic, and racial equity.

MidPen is, once again, proud to be certified as an official Great Place to Work® in 2025.

Property Name: Arroyo Green

Property Operations Specialist

The Operations Specialist supports the Associate Director of Property Operations at MidPen Housing by ensuring properties run efficiently and remain financially healthy. This role partners with Community Managers to maintain low vacancy and delinquency rates, while solving daily challenges, improving processes, and enhancing the resident experience through collaboration and hands-on problem-solving.

Responsibilities:

• Maintain low vacancy and delinquency rates by managing application, intake, and rent processes across assigned properties.
• Coordinate with Community Managers and external partners to ensure timely referrals and a healthy applicant pool.
• Support application processing by reviewing files for compliance, guiding residents through eligibility, and expediting move-ins.
• Manage subsidy and rent adjustments by posting payments, verifying balances, and correcting errors with Housing Authorities.
• Enforce delinquency policies including notifications, legal submissions, and ledger clean-up for write-offs and repayment agreements.
• Monitor property performance through occupancy and delinquency reports, and recommend process improvements.
• Provide operational support during onboarding, high-demand periods, and staff absences, both on-site and remotely.
• Collaborate regularly with Community Managers and leadership to align on goals, streamline processes, and share best practices.

Qualifications

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the education, knowledge, skill, and/or ability required.

Knowledge, Skills, and Abilities

• Committed to the mission and values of MidPen Services and MidPen Housing
• Strong analytical and problem-solving skills; able to evaluate complex information and implement practical solutions
• Highly organized with effective time management in fast-paced environments
• Proficient in interpreting technical documents and writing professional business correspondence
• Able to follow direction and deliver measurable results
• Knowledgeable and certified in Fair Housing laws
• Experienced with property management software (RealPage preferred)
• Skilled in Microsoft Word, Excel, and Outlook

Education and Experience

• High School Diploma or GED and two (2) or more years of Property Management experience and/or training, or an equivalent combination of education and relevant experience
• Two (2) or more years of multi-family residential management experience or minimum two (2) or more years of Affordable Housing experience
• Tax Credit Specialist or Certified Occupancy Specialist certified

Pay Range

$33.46 - $37.64 Annual Salary - Pay based on applicable experience and qualifications

Benefits and Compensation (see here for full details)

• Health Insurance
• Dental, Vision, Life & Disability Insurance
• 403(b) Retirement Investment
• Employee Education Reimbursement Program
• Paid Parental Leave
• FSA for Childcare, Medical, and Commuter Benefits
• EAP Program
• Pet Insurance
• Paid Time Off
• Company Holidays
• Wellness Days

EQUAL OPPORTUNITY EMPLOYER

MidPen Housing Corp. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

We are committed to providing an inclusive and accessible hiring process. If you need a reasonable accommodation for any part of the application or interview process, please notify your recruiter. Consistent with its obligations under the law, MidPen Housing Corp. will provide reasonable accommodation to any employee with a disability who requires accommodation to perform the essential functions of his or her job.