Client Relationship Manager

Client Relationship ManagerLessen is the tech-enabled, end-to-end property service provider that is transforming how commercial and residential real estate services are delivered and managed at scale. Lessen's technology platform provides data-driven insights that unlock key growth opportunities for the entire real estate ecosystem—including investors, owners, managers, and service providers. The company leverages a network of over 30,000 vetted, qualified vendors (Lessen Affiliates) serving clients with over 1 million properties and completing more than 3.5 million work orders annually across an expanding range of services. Lessen, LLC is a venture-backed, privately held company with offices in Scottsdale and Chicago.The Client Relationship Manager is responsible for driving profitable business results and operational excellence by creating and developing strong, sustainable business relationships with their clients. Operates with some guidance.What You'll Do:Uncover and understand client objectives, challenges and needs by performing regular client needs assessmentsLeverage internal resources to enhance the customer experienceEstablish and grow senior relationships with assigned customersPrevent and/or resolve escalated client issuesDemonstrate thought leadership with customer by developing and presenting client industry/market research findings, trends, benchmarking and other pertinent informationDevelop a quarterly plan to translate customer objectives into an overarching strategyActively participate in long range strategic planning for customerMay contribute to senior level client meetings and attends regular client status meetings as appropriateEstablish and maintain a management framework/process that allows for visibility into company performance on assigned customersManage relationships both proactively and reactivelyMaintain a consistent focus on delivering exceptional customer experiencesHandle escalated issues with Vendors and escalate to senior team members on a timely basis as appropriate.Model and promote exemplary customer engagement practicesUnderstand business concepts and uses strategic processes to make good business decisionsMeet with Operations team on a regular basis to ensure program is on track towards achieving customer goalsProduce and present quarterly business reviews as neededProvide field team support as neededFoster a positive team environmentEnsure confidentiality of internal and external dataPerform ad-hoc projects and other duties as assignedTravel expected up to 20%What You'll Need:Bachelor's degree6+ years business experience including 4+ years building and/or managing accounts/stores/regions, particularly within the retail industryProfessional, relevant examples of solving tough customer issuesProficient in Microsoft Office Suite, including strong Excel skillsMulti-unit management experienceExperience in a tradeExperience in facilities industry$61,000 - $72,000 a yearWhy Lessen:Competitive compensationHealth, Dental, Vision, Life, Disability options401K retirement savings planPaid vacation, federal and floating holidaysMaternity/Paternity PayCareer advancement opportunitiesAll the tools you'll need to be successfulLessen is intentional about attracting, developing, and retaining amazing talent from diverse backgrounds. We're looking for teammates that are enthusiastic, empathetic, curious, motivated, reliable, and will help us amplify the positive & inclusive culture we've been building. Lessen is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.