Network Support Engineer

Preferred: Local Candidates

Job Description:

• Knowledge of Network Devices such as Switches, Routers, Wireless Access Points preferably CISCO certified.
• Knowledge / understanding of assigning switch ports to specific VLANs
• Patch phone ports to switch as needed
• Troubleshooting of Avaya VOIP phones (knowledge on basic configuration)
• Troubleshoot issues with fiber links between switches – Able to visualize errors and communicate to remote technical teams
• Troubleshoot and replace network switch chassis blades when required
• Good to have understanding of any Data Center Infrastructure Management Application
• Knowledge of Monitoring tools such as Solarwinds, etc…
• Networking and Operating System basics
• Assist network and data center admins (Internal, Customer and Vendor) as required during the course of technical troubleshooting
• Basic knowledge about Hardware like Servers, Storage devices
• Knowledge to understand Monitoring Tool outcome
• Basic knowledge of ITSM tool preferably ServiceNow
• Basic knowledge about Windows 2003 Active Directory structure, MS Exchange 2003 and File/Print Server
• Should be able to perform IMACD Installation, Move, Add, Change, and Disposal Services of the data center, network equipment’s
• Candidate should have hands on experience in large/medium enterprise data centers or hosting sites consisting of Servers, Storage and Network devices
• Candidate should have all local language proficiency and communication ability in English is mandatory
• Candidate should be flexible to work round the clock on-call basis as an when required apart from scheduled shift
• Candidate should have minimum 3-5 year experience in above mentioned area