Front Desk Receptionist (CMP)

Job Description

Job Description

Sante Health System is looking to hire a Full-Time Front Desk Receptionist to provide exceptional customer service at one of our busy medical offices with Community Medical Providers (CMP) located in Fresno, CA . This position is the essential link for our patients and the care provided by our team. We're looking for a kind and friendly individual who is experienced in the medical field and passionate about patient experience. The ideal candidate not only strives to meet our clients' needs but also enjoys taking a key role in administrative tasks and operational flow.

• Positive - a can-do attitude that lifts those around you
• Customer service oriented - focused on the needs of others
• Friendly - can easily connect with others and work collaboratively with all service staff in support of patient care
• Strong Communication - be comfortable on the phone and email, with ability to communicate clearly
• Detail-oriented - a commitment to achieving a high level of accuracy and attention to detail
• Self-motivated - no-task-too-small approach to the work, sees what needs to be done and does it
• Efficient - a knack for effectively prioritizing tasks and managing your time

• Minimum of 1 year front office experience required
• Experience greeting, checking in, and assisting patients
• Ability to manage busy phone lines and a high-volume patient flow
• Strong customer service and communication skills
• Reliable, professional, and able to thrive in a fast-paced environment

1. Callers: Identify caller, determine reason for the telephone call, directs caller to the appropriate person or place, coordinate and reschedule patient appointments.
2. Follow office scheduling policies.
3. Check patients in and out.
4. Inquire about and update any new patient information (change of address, telephone, new insurance, etc.)
5. Verify patient eligibility prior to appointments and contact any patients with inactive coverage.
6. Help patients complete necessary forms. Print superbills/appointment labels for upcoming appointments.
7. Prepare records for providers.
8. Receive and post payments and co-pays from patients and issue receipts.
9. Run reports as required to balance payments.
10. Prepare deposit for the day.
11. Management of Reports (number of No Shows per week, with details).
12. Obtain insurance authorizations as needed.
13. May assist in pharmacy refills.
14. Scan reports received from providers as needed.
15. Maintain work area and lobby in neat and orderly manner.
16. Maintain records in a confidential manner.
17. Comply with all work rules including those pertaining to safety and health.
18. Perform other duties and assignments requested by the Team Leader.

Sante Health System is a Management Services Organization that serves multiple clients. "Sante" is the French word for health. Our name symbolizes our commitment to good health, progressive care, and leadership in our community.

Sante is one of the largest healthcare claims and billing management companies in Central California. The strength of Sante is the extraordinary network of physicians, health plans, and other health service providers it offers the people of our valley. Sante coordinates with physicians, health plans, hospitals, and ancillary providers to ultimately benefit the patient in a managed care environment. Sante Health System provides numerous client services such as billing, claims processing, contracting, credentialing, finance, human resources, information services, marketing/communications, physician services, practice management, provider relations, quality improvement, and utilization management.

Sante is celebrating over 30 years of service to the community. We deeply understand that we would not be successful in enhancing the quality of life of our patients without our incredible team. Therefore, we have created a work culture that is comprised of talented, driven, dedicated, innovative, and service-driven professionals . We provide competitive pay, excellent benefits including medical, dental, vision, and life insurance, 401k retirement plan, paid time off, and opportunities for advancement . Being part of our team is like being part of a big family. Join our team and make Sante Health System your home away from home.

If you feel that you are the right fit for our Front Desk Receptionist position, we want to meet you! Apply now with our initial 3-minute, mobile-friendly application ! We look forward to meeting you!