Regional Training Assistant

Regional Training Assistant

Stars and Strikes Family Entertainment Center is seeking a Regional Training Assistant who is ready to bring their expertise and energy across multiple locations in a high-volume, fast-paced Entertainment environment! The ideal candidate will be an enthusiastic, adaptable individual with strong leadership skills, a passion for training, and the flexibility to step into operational roles when needed. As the Regional Training Assistant, you would be responsible for developing and supporting team members at various centers while also assisting with management coverage to ensure smooth operations. This position will be directly responsible for implementing training programs, coaching new managers and team members, maintaining brand standards, and filling in as a leader in operations when required.

Why Join Our Team?

• We are a family-owned business and consider our team members part of our family
• We equip team members to achieve their career dreams at Stars and Strikes and provide training to do so
• With our continued expansion throughout the Southeast, there are many opportunities for advancement within the company
• We encourage team members to have fun while they work
• We provide opportunities for all team members to give back to the community
• We are a community who live out our core values: Respect at All Times, Listen to Others, Exceptional Guest Service, Sharing in Success, Dedicated to Fun, Cleanliness Focused, and We Give Back

What We're Looking For:

• 2+ years of management or training experience
• Strong leadership, communication, and presentation skills
• Ability to travel frequently across locations (up to 75% travel)
• Flexible and adaptable with a professional, positive demeanor
• Hospitality, Food & Beverage, or Entertainment experience needed
• Must be able to work evenings, weekends, and holidays as needed

Core Competencies:

• Trainer & Leader: Develop Staff, Motivate Others, Build Confidence, Cultivate Excellent Guest Experiences, Strong Public Speaking & Coaching Skills
• Operations Support: Adapt Quickly, Navigate Chaos, Floor Management Experience, Problem Solver, Passion for Hospitality

Key Responsibilities:

• Deliver and oversee training programs for new and existing team members and managers
• Travel to assigned centers to support operational needs and new openings
• Ensure consistency and quality of training across all locations
• Act as a Manager-on-Duty when required, supporting day-to-day operations
• Mentor and coach team members to deliver exceptional guest experiences
• Identify and resolve issues impacting team performance and guest service
• Assist with recruitment, onboarding, and ongoing employee development

Additional Duties:

• Provide coverage during leadership absences at locations
• Assist with quality assurance, service standards, and operational audits
• Support inventory, scheduling, and staffing needs during coverage assignments

Perks We Offer:

• Health & 401k Benefits
• Bonuses
• Profit Sharing
• Life Insurance
• Paid-Time Off
• Paid Travel
• Free bowling, laser tag & gameplay!

Stars and Strikes is an Equal Opportunity Employer. Base salary ranges from $48k-52k.