Manager, Banking Operations

Company Overview About Northern Trust: As a global leader in innovative wealth management, asset servicing, asset management and banking services, Northern Trust (Nasdaq: NTRS) is proud to guide the world’s most successful individuals, families, corporations and institutions. Since 1889, we have aligned our efforts with our three guiding Principles That Endure: Service, Expertise, and Integrity. Together, they reflect the three cornerstones of business conduct which we strive to instill in our employees, whom we call partners, and to provide to our clients and the communities we serve worldwide. With more than 135 years of financial experience and over 24,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service. Manager, Banking Operations This role offers the opportunity to lead a Banking Operations team responsible for transaction processing, document processing, new business account openings, and ongoing account documentation review. The manager will oversee team performance, support career development, guide staffing decisions, and help shape the strategic direction of the business function. This role is ideal for an operations leader who enjoys balancing day-to-day execution with broader business planning, process improvement, and budget support. Major Duties Manage a call center for a treasury management specialty product. Support management in identifying, assessing, monitoring, and controlling risk issues within the team. Maintain adequate coverage for all team tasks by identifying training needs and preparing partners as required. Assist with the development and effective implementation of systems, processes, and project changes for the call center. Oversee performance management and career development processes, participate in staffing and disciplinary decisions, and provide hands‑on staff training. Set periodic goals, organize workloads, establish short‑term priorities, monitor activities, and ensure work is completed accurately and on time. Handle broad, cross‑functional, and technically complex activities. Balance operational responsibilities with the development and execution of strategic direction for business functions. Qualifications and Experience College or university degree and proven Banking Operations work experience. Prior management experience required. 5 to 10 years of banking experience preferred. Related industry qualification, such as ACCA, preferred. Strong leadership and organizational skills, with the ability to set goals, manage priorities, and motivate team members to achieve results. Excellent oral and written communication skills. Strong analytical and problem‑solving abilities. In‑depth banking knowledge. Proven influencing and negotiation skills. Ability to work effectively with committees and senior management. High flexibility and adaptability in a changing environment. Salary #LI-MG1 #Hybrid Salary Range: $103,000 - 175,200 USD. Salary range is a good faith estimate of base pay. Benefits Retirement benefits (401k and pension) Health and welfare benefits (medical, dental, vision, spending accounts, and disability) Paid time off Parental and caregiver leave Life & accident insurance Other voluntary and well‑being benefits Discretionary bonus program that may include an equity component. Work Authorization Applicants must be authorized to work in the U.S. without the need for employment‑based visa sponsorship now or in the future. Northern Trust will not sponsor applicants for U.S. work visa status for this opportunity (no sponsorship is available for H-1B, L-1, TN, O-1, E-3, H-1B1, F-1, J-1, OPT, CPT or any other employment‑based visa). Reasonable Accommodation Northern Trust is committed to working with and providing adjustments to individuals with health conditions and disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at View email address on click.appcast.io, or alternatively you can discuss your individual requirements with the recruiter you are working with. EEO Statement APAC/INDIA: Northern Trust is committed to providing equal employment opportunities to all employees and applicants. Northern Trust does not discriminate on the basis of race, colour, religion or belief, nationality, ethnic or national origin, sex, marital status, sexual orientation, disability or age. All employment decisions will be made in a non‑discriminatory manner in accordance with our obligations under the law and codes of practice. Canada: Northern Trust is an Equal Opportunity Employer. Hiring and other employment decisions at Northern Trust are made without regard to race, colour, religion, sex, ancestry, national origin, ethnic origin, age, disability, citizenship, veteran status, sexual orientation, record of offences, family status, or any other characteristic protected by federal, provincial, or local law, regulation, or ordinance. EMEA: Northern Trust is committed to providing equal employment opportunities to all employees and applicants. Northern Trust does not discriminate on the basis of race, colour, religion or belief, nationality, ethnic or national origin, sex, marital status, sexual orientation, disability or age. All employment decisions will be made in a non‑discriminatory manner in accordance with our obligations under the law and codes of practice. USA: Northern Trust affirms equal opportunity in all phases of employment without regard to an individual's age, race, color, religion, creed, gender, national origin, citizenship status, marital status, pregnancy, sexual orientation, gender identity, gender expression, genetic tests and information, physical or mental disability, protected veteran status or any other legally protected status. EEO Know Your Rights (U.S.) #J-18808-Ljbffr 001 The Northern Trust Company