Application Support Analyst

Must Have Technical/Functional Skills Skills required : * Working knowledge of public cloud * Demonstrated knowledge of Networking/Infrastructure * Experience with KDB or other non-SQL databases * Experience supporting public/private cloud-based, Java, or e-commerce applications a plus * AWS certifications preferred (Cloud Practitioner, Architect, and/or Developer Associate) * Working knowledge of Grafana and Tableau is a plus Roles & Responsibilities As a Technology Support III team member in the Equities Market Production organization, you will ensure the operational stability, availability, and performance of our production application flows. Encourage a culture of continuous improvement as you troubleshoot, maintain, identify, escalate, and resolve production service interruptions for all internally and externally developed systems, leading to a seamless user experience. Job responsibilities * Provides end-to-end application or infrastructure service delivery to enable successful business operations of the firm * Supports the day-to-day maintenance of the firm's systems to ensure operational stability and availability * Assist in the monitoring of production environments for anomalies and address issues utilizing standard observability tools * Identify issues for escalation and communication, and provide solutions to the business and technology stakeholders * Analyze complex situations and trends to anticipate and solve incident, problem, and change management in support of full stack technology systems, applications, or infrastructure * Monitors trading application stack and critical batch processing to ensure operational stability * Engages regularly with business client services, infrastructure, and other stakeholders of supported applications * Resolves day-to-day issues impacting the application stack, acting as the first point of contact for Technology and Business * Creates, continuously improves, and maintains real-time monitoring dashboards for system operability and performance * Manages the on-boarding of new businesses, clients, and applications to the team's portfolio * Support on late night and weekends shifts on rotational basis Required qualifications, capabilities, and skills * 3+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services * Demonstrated knowledge of applications or infrastructure in a large-scale technology environment both on premises and public cloud * Experience in observability and monitoring tools and techniques * Exposure to processes in scope of the Information Technology Infrastructure Library (ITIL) framework * Undergraduate degree in a numerate subject (e.g. mathematics, engineering, computing science) * Experience with Control M and Autosys Scheduler * Experience developing and supporting applications built on Python, Java, or .NET framework * Experience with relational databases and ability to write complex SQL queries * Experience working with UNIX/Linux platforms - Red Hat Enterprise Linux (RHEL) * Proficiency with incident and problem management bes t practices including resource coordination, stakeholder communication, root cause analysis, and incident post mortems Preferred qualifications, capabilities, and skills * Working knowledge of public cloud * Demonstrated knowledge of Networking/Infrastructure * Experience with KDB or other non-SQL databases * Experience supporting public/private cloud-based, Java, or e-commerce applications a plus * AWS certifications preferred (Cloud Practitioner, Architect, and/or Developer Associate) * Working knowledge of Grafana and Tableau is a plus TCS Employee Benefits Summary: Discretionary Annual Incentive. Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans. Family Support: Maternal & Parental Leaves. Insurance Options: Auto & Home Insurance, Identity Theft Protection. Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement. Time Off: Vacation, Time Off, Sick Leave & Holidays. Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing. Salary Range: $90,000 - $110,000 a year