ServiceNow Technical Architect

Job Title: ServiceNow Technical Architect-


Location: REMOTE.


Type: Contract

Job description


Role: ServiceNow Technical Architect


Role Summary


We are looking for a ServiceNow Solution Architect to design the endtoend architecture for a ServiceNow ITSM Professional Plus and ITOM Professional Plus automation program


The architect will define solution blueprints across change risk scoring service catalog automation incident intelligence knowledge automation integration orchestration and operational runbook automation


The attached scope specifically calls for ITSM automation ITOM change risk scoring AIMLdriven incident routing predictive intelligence AIdriven change risk prediction catalog orchestration and runbook automation


Key Responsibilities


Define the overall ServiceNow solution architecture across ITSM ITOM AIML automation workflow orchestration catalog automation and operational automation


Architect ITOMbased change risk scoring using configuration data service dependencies historical change patterns and operational insights


Design incident automation including MLbased autocategorization assignment resolution recommendations and SLAescalation automation


Define service request automation patterns for provisioning deprovisioning software requests equipment ordering and cloud resource provisioning


Design runbook automation for server restarts log collection patching workflows and remediation


Establish integration architecture with HR IAM identity platforms monitoring tools enterprise applications and backend systems


Provide technical governance design review architecture documentation and implementation guidance to developers and consultants


Support knowledge automation architecture including AI search contextual recommendations knowledge gap detection and article creation


Primary Skills


ServiceNow ITSM architecture


ServiceNow ITOM architecture


ServiceNow CMDB Discovery Service Mapping and Change Management


ServiceNow Flow Designer Workflow IntegrationHub


ITOM AIOps Event Management and operational automation


ServiceNow AI Predictive Intelligence Now Assist concepts


Secondary Skills


Enterprise integration architecture using RESTSOAP APIs


HRIAM integration understanding for provisioning and deprovisioning


ITIL process design across Incident Change Request and Knowledge Management


Runbook automation and infrastructure operations knowledge


Cloud resource provisioning workflows


Architecture documentation solution governance and design authority experience


Preferred Experience


12 years of IT experience


7 years of ServiceNow implementation experience


3 years in ServiceNow Solution Architect Technical Architect roles


Experience in ServiceNow ITSM ITOM transformation programs


Qualifying Questions


Have you designed ServiceNow ITSM and ITOM solutions covering Incident Change Request Knowledge CMDB and operational automation


Have you implemented or architected ITOMbased change risk scoring service mapping event correlation or AIOpsdriven remediation


Can you define solution architecture integration patterns technical design documents and guide developers through implementation


Skills


Mandatory Skills : ServiceNow CMDB, ServiceNow ITOM-Discovery, ServiceNow ITOM-ServiceMapping, ServiceNow ITSM