Operations Manager

Operations Manager - Raleigh, NCAlready Autism Health is looking to hire an Operations Manager to provide a variety of supervisory and administrative duties to ensure the ABA therapy clinic runs efficiently. Serving in a supervisory role, the Operations Manager will be responsible for the administrative supervision of Registered Behavior Technicians (RBTs) within a clinic-based setting. The Operations Manager will work with other administrative staff including RCM, Credentialing, Intake & Admissions, and Board-Certified Behavior Analyst (BCBAs) to fulfill various functions & provide continual communication and support to staff.What you will be expected to do:Manage all aspects of the clinicScheduling of staff and clients within predetermined block schedulesRecruitment, hiring, and onboarding of local staffProviding administrative support for the Clinic Manager and BCBA'sManaging employee and client relations within the centerEnsuring financial health of the clinic based on prescriptive key performance indicatorsMaintaining a safe and effective facilityOpen and close the clinic each daySupervise administrative staff and clinicians' daily operations to ensure employee and patient satisfactionProvide mentorship and career development to administrative and clinic staff, including providing feedback via on-going 1:1 meetings and annual performance management processSchedule all clients and staff to ensure the fulfillment of scheduled hours and minimum billing requirementsPartner with the Clinic Manager to obtain/maintain high scores in client and staff satisfactionTrack data and prepare management reports (reports include but are not limited to potential client list, contract fulfillment, billable percentages, timesheets, turnover, applicant tracking, P&L)Oversee / Support setting up activities including material creation for daily group activities and assisting RBTs in location materials for programsGreet and follow appropriate check in and check out processes for arriving clients and staffFacilitate coverage of canceled appointments, using available center RBT'sNotify BCBA of coverage changes if needed add appointment to RBT scheduleAssist RCM, Credentialing, & Intake / Admission Departments as needed to perform assigned roles therein, including authorization management, provider credentialing, & client admissions.Serve as a Behavioral Technician, providing direct care in a clinic or home setting as neededOther duties as assignedWhat you need to have:Bachelor's Degree requiredPrior supervisory experience is requiredRBT or BCaBA certification is preferredWhat we offer you:Paid Company HolidaysPaid Time Off (PTO)401K Retirement PlanMedical, Dental and VisionHealth Savings AccountsShort-Term and Long-Term Disability BenefitsSupplemental Life Insurance with Accidental Death and Dismemberment InsuranceJob Type: Full-timeWe are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.