Specialist II, Complaints

Specialist II, Complaints page is loaded## Specialist II, Complaintslocations: SC - Greenvilletime type: Full timeposted on: Posted 7 Days Agojob requisition id: R0001285Fueled by a fundamental belief in innovation, Resurgent Capital Services is an industry-leading financial services company in our sector. It all began 25 years ago when a small group of successful entrepreneurs had a vision for a new type of asset receivables company. One with a commitment to superior service and a personal touch with every interaction. We believe that demonstrating integrity in everything we do, maintaining a strong commitment to compliance, and doing things the right way is a sustainable business model. We want you to feel like your work has an impact and makes a difference every day. Join us as we develop strategies for change and transform the trajectory of your career!**Summary**The Compliance Specialist II logs, investigates, and responds to Complaints and Formal Inquiries from consumers and federal and state regulators. This position reports to the Manager of Complaints & Regulatory Affairs.**Roles & Responsibilities*** Draft accurate and persuasive responses to complaints received.* Ability to assist with reviewing and approving responses.* Understand and apply statutes and regulations, including but not limited to the FDCPA, FCRA, and HIPAA.* Contribute to the continuous improvement of work processes, standards and guidelines.* Conduct detailed research and investigation to resolve CFPB, AG, BBB and other Inquiries in accordance with legal statutes and regulations.* Participate in routine team reviews of proposed actions to be taken in complaint resolution. Provide critical feedback to peers and respond to feedback from peers and from the Senior Specialist.* Investigate and determine appropriate decision based on Resurgent’s hardship process.* Act as a liaison for Resurgent Capital Services with regulatory agencies and servicers regarding complaints and formal inquiries.* Investigate and respond to privacy requests and other state agencies' requests.* Assist in tracking causes of complaints and maintaining the complaint database.* Handle questions from AskCompliance, GeneralCompliance inbox and other sources as required.* Assist with projects as necessary or tasks identified by management.* Provide training as necessary.* Coordinate remediation efforts with other departments, relay observations and concerns and work directly with them to develop viable solutions to issues identified during complaint investigation.* Conduct investigation into issues identified as a risk and able to discuss issue with various Resurgent departments, servicers, courts, law firms, or other.* As required, assist in developing reports for Compliance.**Skills & Qualifications*** At least 1-2 years of relevant work experience* Relevant work experience in any of the following areas is a plus: Resurgent Capital Services, debt collection, compliance, complaint department, law firm.* Knowledge of collections processes and legal statutes/ regulations, including but not limited to the FDCPA, FCRA, UDAAP, and HIPAA.* Previous experience with CFPB, BBB, AGO, or other regulatory agencies is a plus.* Strong desire to “get to the bottom of an investigation” and can quickly identify whether processes were followed.* Competence in Excel and Word applications.* Ability to operate in high stress, potentially adversarial situations/conversations.* Strong written and verbal communication skills required to communicate effectively with external and internal parties.* Ability to learn quickly and perform many different tasks.* Detail-oriented, analytical, and extremely organized.* Self-starter and willing to present process issues to management and/or executive personnel.**Educational Requirements*** Four-year degree strongly preferred, but not required*All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state, or local laws.*At Resurgent Capital Services, we're not just about debt collection; we're about fostering personal and professional excellence. Our mission is two-fold: to deliver exceptional customer service and create a thriving environment where talented individuals can flourish.Joining Resurgent means joining a community where your contributions matter. Whether you're in customer service, IT, analytics, or operations, you'll find your role essential to our collective success. We're committed to providing the tools, training, and support you need to excel and advance in your career.We're looking for individuals who share our commitment to:* Treating everyone with empathy and respect* Supporting customers as they navigate financial challenges* Creating solutions and making a positive impact* Using data to make the best decisions possibleExplore our careers and discover how you can make a difference at Resurgent Capital Services. #J-18808-Ljbffr Resurgent Capital Services