Recreation Specialist - Facilities

Description

SUMMARY

The City of Edgewater is seeking a professional part-time Recreation Specialist – Facilities. Edgewater is a city of approximately 5,000 residents nestled between the cities of Denver, Wheat Ridge, and Lakewood. The primary responsibility of the Recreation Specialist – Facilities is to assist the Facility Coordinator with day-to-day operations of the Edgewater Civic Center. The Edgewater Civic Center houses the Fitness Center, Police Department, Public Library and City Administrative offices.

The Recreation Specialist – Facilities must be able to work successfully in a team-orientated atmosphere that provides citizens and employees with accurate information and excellent customer service. The Recreation Specialist – Facilities is responsible for the supervision of facility functions, facility assistants and patrons while performing a variety of routine manual and clerical functions, routine cleanings.

Once trained, employees must be able to perform with minimal supervision in a fast-paced facility environment. The Recreation Specialist – Facilities will work 20-29 hours per week. The schedule will be Wednesday (2pm-915pm), Thursday (3pm-815pm) Friday (2pm-715pm) and Saturday (730am-315pm). The work schedule will vary from time to time to provide proper coverage and meet business needs. Civic Center hours are Monday/Wednesday 6am-9pm to Tuesday/Thursday from 6 am to 8 pm, Friday from 6 am to 7 pm, and Saturday and Sunday from 8 am to 3 pm.

ESSENTIAL DUTIES AND RESPONSIBILITIES include, but are not limited to, the following:

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• Acts as an ambassador by understanding and fostering the organization’s mission and vision.
• Provide exceptional customer service and contribute to a welcoming, guest-focused environment.
• Provides oversight of front desk operations and makes recommendations for improvement.
• Handle high-stress situations and difficult interactions with tact, sound judgment, and professionalism.
• Assist in the supervision of part-time facility assistants, including supporting onboarding, training, and employee success check-ins.
• Follow established guidelines concerning facility operations such as usage policies, code of conduct, emergency procedures, personnel supervision, registration, and other required reports.
• Serve as a lead point of contact for visitors, assisting with inquiries related to recreation, police, library, and City services, and directs guests appropriately.
• Serve as the primary escalation point for complex customer service issues, complaints, escalated situations utilizing conflict resolution, and exercise independent judgment in decision-making. Determine when escalation to the Facility Coordinator is necessary.
• Receives and processes monetary transactions for programs, membership purchases, daily check-ins, and other payments.
• Reviews, inspects, and performs preventative maintenance on all fitness center equipment.
• Coordinate and support facility setup and teardown for programs, events, and rentals, ensuring accuracy and timeliness.
• Answers questions related to renting City of Edgewater facilities. Processes facility rental requests, issues permits and conducts pre and post rental walkthroughs.
• Support inventory tracking and ordering of front desk and facility supplies.
• Serve as a resource for Civic Plus Recreation software and Paylocity systems; assist staff with training, troubleshooting and advanced transactions.
• Communicates effectively and efficiently with the Facility Coordinator as well as establish effective working relationships with co-workers and other city staff.
• Supervises patrons and ensures safe use of facilities. Maintains security of facility. Monitors and reports suspicious behavior.
• Acts as supervisor on duty when the Facility Coordinator is not on site.
• Responds to accidents or incidents according to procedures. Effectively manages emergency situations and administers CPR/First Aid/AED as needed.
• Upholds City and Department policies and procedures as well as applicable laws.
• Attends mandatory Parks and Recreation meetings, participates in staff meetings and ongoing training opportunities.
• Maintain regular, punctual attendance and uphold accountability standards for self and team members, with the ability to follow call-out procedures.
• Any other duties and responsibilities assigned by the Facility Coordinator.

Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required.

1. Must have legal authorization to work in the United States of America.

2. Possess a valid driver’s license with the ability to safely operate a motor vehicle, provide proof of a safe driving record, and maintain a safe driving record.

3. Must be at least eighteen (18) years of age.

The City of Edgewater maintains a drug-free work environment. No employee shall report for duty impaired by or under the influence of alcohol or drugs to the slightest degree. Any employee who reports to work impaired by, under the influence of, or in possession of drugs or alcohol shall be relieved of their duties immediately and without pay. Employees are expected to use prescription or legal over-the-counter drugs in the proper manner and dosage and are expected to know whether even the proper use of such drugs may impair their ability to perform their job safely and competently.

EDUCATION/EXPERIENCE

High School education or GED.

Basic verbal and written English language skills and grammar to reasonably communicate information with the public and/or complete relevant written documentation required by job activities.

Excellent communication, customer service and problem-solving skills.

The ability to perform multiple functions at once and the ability to handle the public in a friendly and professional manner.

PREFERRED:

Experience working in recreation facilities.

Experience working with customers with a diverse range of backgrounds and ages.

Experience supervising/training others.

Ability to communicate verbally in Spanish.

CERTIFICATES, LICENSES, REGISTRATIONS

Must possess or be able to obtain and maintain First Aid, CPR and AED Certification within the first six months of employment.

OTHER SKILLS and ABILITIES

Demonstrated knowledge and understanding of the operation of a personal computer along with basic Microsoft Office Suite 365.

Outstanding customer service and interpersonal communication skills, to maintain effective working relationships with citizens, elected officials, appointing authorities, department heads, appointed boards, employees, and volunteers.

Ability to work independently.

ENVIRONMENTAL AND PHYSICAL CONDITIONS

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Facility Specialist must be able to maintain 20-29 hour work week. Frequent early morning, evening and/or weekend work is required.
• Effective audio-visual skills and perception needed for making observations, reading, writing, and communicating with others.
• Frequently sit, stand, walk/run, squat, kneel and twist to perform daily inspection of recreation facility
• Ability to lift and carry items such as office supplies and equipment, up to 50 pounds, on an occasional basis.
• Ability to participate in and respond to routine conversation in person or via telephone, and distinguish telephone, printers, computers, and other auditory tones.
• Most duties are performed in an office environment. Job may entail exposure to cold, heat, dust, fumes, and noise. Work is performed indoors with occasional outdoor activity to supervise scheduled recreational activities and events