Front of House Director

Join the Chick-fil-A Leadership Team

This is an incredible opportunity to join the nation's premier quick-service brand as the leader of all Front of House and customer service operations at Chick-fil-A West Carmel. You'll experience teamwork and leadership development in a positive, people-focused environment. This Chick-fil-A restaurant is locally owned and operated by Evan Williamson, who is passionate about investing in the future of his Team Members and giving back to his community.

Job description

Role Purpose: To take full ownership of our Front of House operations; driving results through the development of people, systems, and processes that ensure that our guests and team members receive the hospitality and care that Chick-fil-A is known for. The Front of House Director will build upon our culture of hospitality and care while getting to own key business results. The Front of House Director is an operationally savvy people leader that inspires others to be their best every day.

Overview: The Director of Front of House Operations is responsible for organizing, leading and developing team members, team leaders, and shift leaders to ensure that our guests receive genuine hospitality in our dining room, drive thru, and other sales channels. In addition to overseeing customer service and operational flow, the Front of House Director is responsible for creating an environment where team members and leaders feel valued and are empowered to live out our Core Values and Store Vision.

Role Purpose: To take full ownership of Front of House operations, driving results through the development of people, systems, and processes to deliver remarkable experiences that leave our guests and team members feeling valued.

Overview: The Front of House Director is responsible for organizing, leading and developing team members, team leaders, and shift leaders to ensure that our guests receive remarkable service consistently. In addition to overseeing our service operations, the Front of House Director is responsible for creating an environment where team members and leaders are valued and are empowered to live out our Core Values and Store Vision while achieving team and personal goals.

Role Expectations:

• 45 hours per week (25-30 operational, 10-15 administrative) subject to fluctuate based on business need
• Develop a bench of leaders
• Work operationally in Front of House as a shift leader and as a support leader.
• Work operationally in Back of House when needed

Role Description:

• Service Operations
• Ensure service meets/exceeds Chick-fil-A standards through Training/Coaching
• Create systems/processes to achieve team goals and ensure operational standards compliance
• Oversee regular deep cleaning schedules
• Creation and compliance of daily checklists
• Maintain a clean and organized Front of House environment
• Team Member Training/Development
• Communicate with Training Director and FOH Training Lead to improve overall proficiency scores for new and existing team members
• Work with Quality Lead and training team to train team members on service and safety standards revealed through SAFE Daily Critical, ROEs and Health Inspections
• Create weekly huddle topics, after consulting with Training and Quality leads
• Train/Develop leaders in the following areas
• Successful shift management (setups, labor, breaks, training, cleaning, etc.)
• Developing self and others
• Coordination
• Meet regularly with quality lead to discuss plans to improve food quality
• Meet regularly with Operator and Executive Director to discuss progress and projects

Success Measurements: Speed, Attentive/Courteous Employees, Adherence to hospitality standards, System/Checklist Compliance, Productivity

About Chick-fil-A West Carmel and This Opportunity

Our restaurant opened just over two years ago and has quickly established itself as a top-performing destination for genuine hospitality and great food in the Indianapolis area. This opportunity provides the ability to work with a nationally revered brand while working directly for the local franchise owner, Evan Williamson. Director opportunities like this position can provide the experience, exposure, and development necessary for individuals to move into Executive Director, GM, or even Owner/Operator roles with Chick-fil-A.

Working at Chick-fil-A® West Carmel is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. This Chick-fil-A restaurant is locally owned and operated by Evan Williamson, who is passionate about investing in the future of his Team Members and giving back to his community.