Regulatory Specialist

FLORIDA DEPARTMENT OF AGRICULTURE AND CONSUMER SERVICES DIVISION OF LICENSING The State Personnel System is an E-Verify employer. For more information click on ourE-Verify Website . *** INTERNAL AGENCY OPPORTUNITY-- ONLY CURRENT EMPLOYEES OF THE FLORIDA DEPARTMENT OF AGRICULTURE AND CONSUMER SERVICES WILL BE CONSIDERED. *** MINIMUM REQUIREMENTS: A high school diploma or its equivalent and four (4) years of professional or nonprofessional experience in administrative work, regulatory work, consumer complaint program work, interviewing, business administration, customer or public relations, or investigations can substitute on a year-for-year basis for the required college education; or An equivalent combination of education (2 years) and experience (2 years) which equals four (4) years can substitute for the above requirements; or A bachelor’s degree (4 years) from an accredited college or university. EDUCATIONAL NOTE: Graduates utilizing education attained in the United States to meet the minimum requirements of a position will not be appointed until verification of the applicable degree has been obtained.Foreign trained graduates utilizing a degree attained outside of the United States to meet the minimum requirements of a position must be prepared to provide a copy of a credential evaluation conducted by an Approved Credential Evaluation Agency. A list of approved agencies can be viewed at “Approved Credential Evaluation Agencies, Florida Department of Education.” Approved Credential Evaluation Agencies (fldoe.org) ATTENTION CANDIDATES All fields in the Candidate Profile must be completed (an attached resume is not a substitution for the information required on the candidate profile). Work history, duties and responsibilities, hours worked, supervisor, and formal education fields, etc. must be filled out to determine qualifications for this position. Responses to Qualifying Questions must be verifiable in the Candidate Profile. The Florida Department of Agriculture and Consumer Services values and supports employment of individuals with disabilities.Qualified individuals with disabilities are encouraged to apply. NOTES: To maintain fairness and integrity, applicants are required to provide honest and authentic responses during all stages of the evaluation and selection process. Applicants must rely on their own personal knowledge, thoughts, and impressions. A candidate’s use of Artificial Intelligence (AI) tools to answer qualifying questions or participate in interviews will be taken into consideration when determining qualification for the position. Successful applicant must pass a background screening, including fingerprinting, as a condition of employment. JOB DUTIES: Collects all paper correspondence received on preceding business day, separating correspondence into batches based upon date, Optical Character Recognition (OCR) form family, and license type. Separates miscellaneous correspondence into batches of error/omission responses, disposition responses, legal responses, duplicate/revision requests, temporary G license requests, and exams. Places notations on documents prior to scanning such as fingerprint type, license number, and tracking number; inserts color and binary toggle pages to batches to improve scan image quality and/or to capture color images; locates and modifies Imaging and Process Management (IPM) photos to include document tracking numbers. Operates OCR scanner/software to create batches within predetermined OCR form families. Performs quality assurance; designates doc sets within batches; rescans missing documents or poor quality images; creates quality control checklists for missing and illegible documents. Performs verification; ensures all text was correctly interpreted into OCR, making corrections as necessary. Finalizes OCR batches; utilizes Add Package Any and IPM Software to attach documents to license packages and route license packages as necessary; flatbeds fingerprint cards as necessary. Updates OCR stat sheets; files batches by date order in locked filing cabinets for a 6-month retention period; reviews daily Attachments Not Added report for scanning errors. Administers exceptional customer service by providing application intake for individuals and agencies licensed under Chapter 493, Florida Statutes, and for new and renewal concealed weapon license applications under section 790.06, Florida Statutes, including receiving and examining temporary class “G” firearms license applications and issuing temporary class “G” licenses. Issues and prints all other renewal licenses available. Acts in a lead worker capacity by assisting the regional office manager with scheduling, staffing, and personnel issues and working with challenging customers or taking escalated calls. Responds to applicant and licensee inquiries regarding statutory and procedural eligibility requirements for applications and renewals. Issues temporary acknowledgment card via email. Interprets policies, procedures, and applicable Florida Statutes. Reviews applications, fingerprints, and other documentation to determine the action(s) required to complete the processing of an application or renewal application. The incumbent must have a thorough working knowledge of a variety of integrated software packages to request and direct research necessary to resolve licensing problems. Arranges check deposits to a local bank if necessary. Applicant intake includes the following: maintaining the appointment calendar; examination and analysis of the application and supporting documentation to verify completion; electronically scanning the applicant's fingerprints; digitally photographing the applicant, and payment processing. Performs appropriate data entry to maintain records and statistics using a complex interactive computer database, specifically, the electronic document management system (EDMS). Back up to RSII for Intake of Subpoena request from Circuit of court. Respond to request by calling dedicated phone number on subpoena. Email all incoming subpoenas to DOL Records Analyst. Respond to emails from Clerks office and Records Analyst. Review Documents before appearing in court. Arrange Transport to courthouse . Performs other related duties as required. KNOWLEDGE, SKILLS AND ABILITIES: Knowledge of the principles and techniques of effective communication Ability to review data for accuracy and completeness Ability to communicate effectively Ability to establish and maintain effective working relationships with others Knowledge of basic computer operations; knowledge of Chapter 493 and section 790.06, F.S. The Benefits of Working for the State of Florida Working for the State of Florida is more than a paycheck. The State’s total compensation package for employees features a highly competitive set of employee benefits including: Annual and Sick Leave benefits; Nine paid holidays and one Personal holiday each year; State Group Insurance coverage options, including health, life, dental, vision and other supplemental insurance options; Retirement plan options, including employer contributions (For more information, please visit ;) For an estimate of the total compensation package for this position, please visit the “Total Compensation Estimator Tool” located above under the “Posting Closing Date.” SPECIAL NOTES: Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center View phone number on click.appcast.io). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation. The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act. VETERANS’ PREFERENCE. Pursuant to Chapter 295, Florida Statutes,candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements.Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans’ Preference documentation requirements are available by clicking here . All documentation is due by the close of the vacancy announcement. Location: FORT LAUDERDALE, FL, US, 33301 FORT LAUDERDALE, FL, US, 33315 Nearest Major Market: Fort Lauderdale Nearest Secondary Market: Miami For assistance, call the People First Service Center at View phone number on click.appcast.io Monday - Friday, 8:00 a.m. to 6:00 p.m., Eastern time. Pursuant to Florida Law, 110.211 F. S., the State of Florida is an EEO employer. #J-18808-Ljbffr