Manager, Operations

Job Summary

The Manager of Operations manages the activities of a significant Operations function by providing direction and guidance to area supervision. The Manager of Operations is accountable to deliver expected facility and corporate operational results.

Essential Job Functions *

• Productivity and Results
• Provides direction and management to area managers and supervisors to accomplish operating results.
• Delivers expected results for entire function in relation to customer service and operational standards within budgetary constraints.
• Works effectively across functional line to achieve results while representing the interests of the function.
• Works closely with customer service to ensure the common objectives relating to customer service are achieved.
• Communicates regularly with staff to provide information, answer questions, and address issues.
• Staffing Development
• Trains and develops area managers and supervisors to accomplish operating results.
• Promotes and inspires teamwork throughout the function, including across various shifts, to maintain a highly engaged work force.
• Develops and ensures implementation of optimal staffing plans.
• Maintains sound employee relations by developing and maintaining a strong and cohesive management/supervisory team that works professionally with employees within the facility.
• Operational Support and Control
• Works with facility manager and support teams to effectively maintain equipment in optimal working order.
• Provides support for Lean initiatives.
• Ensures facility performance objectives are met or exceeded relating to productivity, quality, inventory management and customer service.
• Safety
• Incorporates safety into all activities within the work function and ensures consistent enforcement of all safety standards and policies.
• Works with safety and facility management team to develop and deliver function specific training and ensure all employees are appropriately trained.
• Takes proactive measures to identify and minimize risks.

* This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.

Employees are expected and encouraged to participate in safety and health program activities including immediately reporting hazards, immediately reporting unsafe work practices and incidents to supervisors, wearing required personal protective equipment, and participating in and supporting safety committee activities.

Education & Experience

• Bachelor's degree preferred or the equivalent in education and experience.
• Five years related experience in a high volume automated multi-shift distribution center. Experience in a facility that uses conveyers, RF scanning, and pick-to-ship container methods preferred.
• Knowledge of Word, Excel, and Windows. Able to learn and use in-house software applications.
• Excellent organization, planning, and problem-solving skills.
• Excellent interpersonal and communication skills.
• In depth knowledge of complex automated distribution.
• Proven ability to manage change.

Competencies - Knowledge, Skills, and Abilities

• Evaluates and generates alternative solutions; makes recommendations.
• Resilience - Positively impacts the team and the organization by dealing effectively with pressure; remains optimistic and recovers quickly from setbacks.
• Leadership - Shows a high degree of personal integrity, honesty and ethical behavior; respects & protects confidential information; holds self-accountable for results.
• Human Capital Management - Builds and manages workforce based on organizational goals, budget considerations, and staffing needs; ensures that employees are appropriately recruited; manages and supports a diverse, multi-sector work force and a variety of work situations.

Work Environment and Physical Demands

• Fast-paced, standing on concrete floors up to 8 hrs/day. Exposure to loud noise. Functional vision and hearing required.
• Heavy lifting up to 70 lbs., pushing/pulling up to 200 lbs

The Hillman Group is an Equal Employment Opportunity and Affirmative Action Employer and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, age, physical or mental disability, protected veteran or military status, genetic information, citizenship status, sexual orientation, gender identity, marital status, or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. The information collected by this application is solely to determine suitability for employment, verify identity and maintain employment statistics on applicants.