Benefits/ HR Coordinator
Jbs Usa
Description
Position at JBS USA
Benefits Coordinator
Department: Human Resources
Location: Omaha, NE
Reports To: Human Resources Manager
Position Summary
The Benefits Coordinator provides support in a fast-paced manufacturing environment by responding to employee inquiries related to benefits, leave administration, and employee development programs. This role is responsible for maintaining accurate benefit enrollments , coordinating leave processes, resolving benefit-related issues, and ensuring compliance with applicable policies and regulations. The Benefits Coordinator serves as a key resource for employees by delivering exceptional customer service and facilitating participation in the Better Futures Program to support educational and career advancement opportunities.
Qualifications
- Excellent customer service skills with strong verbal and written communication abilities.
- Strong organizational skills with exceptional attention to detail and accuracy.
- Ability to remain professional, calm, and effective in a fast-paced and sometimes stressful environment.
- Results-oriented with strong analytical, problem-solving, and follow-up skills.
- Proficient in Microsoft Office Suite, including Excel, Word, and Outlook.
- Experience with SAP, Kronos/UKG, or other HRIS systems preferred.
- Bilingual in English and Spanish strongly preferred.
- Flexibility to work varying schedules as business needs require:
- Standard schedule: 8:00 a.m. to 4:30 p.m.
- Classes Enrollment Education periods: 10:30 a.m. to 8:00 p.m. (twice annually)
- Annual Benefits Enrollment support: 6:00 a.m. to 6:00 p.m. for one week each year.
Essential Responsibilities
- Serve as a primary point of contact for employee benefit inquiries, providing guidance and support regarding:
- Vacation and paid time off
- Family and Medical Leave Act (FMLA)
- Short-Term and Long-Term Disability
- Medical, Dental, Vision, and Life Insurance
- 401(k), Pension, and Retirement Programs
- Other company-sponsored benefit plans
- Administer and coordinate FMLA processes, including eligibility determinations, leave tracking, documentation management, employee communication, and regulatory compliance.
- Conduct employee presentations and informational sessions regarding benefit programs, leave policies, and enrollment opportunities.
- Explain benefit plans, coverage options, eligibility requirements, and claims processes to employees and their dependents.
- Coordinate the administration of employee benefit programs, ensuring accuracy and timely processing of enrollments , changes, and terminations.
- Partner with employees, managers, and third-party vendors to resolve benefit-related concerns and claims issues.
- Assist in developing and distributing benefit communications, employee guides, and educational materials.
- Support and coordinate annual Open Enrollment activities, including employee education, system updates, and enrollment support.
- Research, analyze , and compile benefit-related data, reports, and trends to support decision-making and compliance efforts.
- Coordinate and promote the Better Futures Program, assisting employees with educational opportunities and program participation.
- Provide in-person customer service to production employees in both English and Spanish.
- Maintain strict confidentiality of employee, medical, and organizational information.
- Professionally manage incoming calls, route inquiries, and ensure timely follow-up.
- Perform other duties and special projects as assigned.
Preferred Attributes
- Passion for helping employees navigate benefits and leave programs.
- Ability to build positive working relationships across all levels of the organization.
- Strong commitment to accuracy, compliance, and customer service excellence.
- Ability to manage multiple priorities while meeting deadlines in a dynamic manufacturing environment.
J BS is an equal opportunity employer.
EOE, including disability/ vets
$25 - $27 per hour
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