Department Manager

Job Details: Job Location: 0034 - Epping, NH - EPPING, NH 03042; Position Type: Full Time. Department Managers are responsible for providing customers with a unique shopping experience by utilizing the G.U.E.S.T. service approach. The Department Manager responsibilities also include building and inspiring high‑performing teams who achieve sales goals, managing payroll within budget, training staff in all areas of the store, executing and maintaining visual presentation standards, maintaining operational efficiencies, and holding the team accountable for upholding The Paper Store mission statement, standards, and policies. Key Responsibilities Act as a TPS Champion by modeling the G.U.E.S.T. service approach and consistently delivering world‑class service. Greet and welcome every customer warmly and with enthusiasm. Understand customer needs by asking open‑ended questions. Explain product features and benefits in relation to the customer’s needs by providing in‑depth product knowledge. Suggest additional items to build onto sales by utilizing effective selling techniques. Thank the customer sincerely and invite them to return. Be a TPS Brand Ambassador. Build customer loyalty by being friendly, attentive, and respectful. Inspire and motivate the team daily with positive feedback and TPS recognition programs. Contribute to a positive work environment by modeling ethical behavior, fostering open communication, and maintaining confidentiality when required. Maintain professional attire, demeanor, appearance, and compliance with the company dress code. Make decisions with sound judgment in the best interest of the customer, store team, and business. Commit to training and development using all available resources. Cross‑train in all departments to support bench strength in leadership. Continuously train and coach associates on merchandising, operational tasks, company expectations, and G.U.E.S.T. service standards. Lead and execute company directives within appropriate time frames. Develop strong relationships with the Visual Merchandiser, Hallmark Merchandiser, Store Team Leaders, District Manager, and corporate partners. Maintain awareness of all current promotions and process them correctly at the POS. Champion new product launches as the material expert in new product information. Ensure all marketing and promotion signage is up to date and placed correctly. Act promptly on all communication (e.g., Smart Sheet, email). After comprehensive training, perform ear piercings and provide a safe, sanitary experience in accordance with state, federal, and CDC guidelines (select locations). Perform expected management functions such as opening and closing the store, managing the point of sale, overseeing the sales floor, and coordinating break schedules. Assist the Store Team Leader in executing strategies to drive sales and customer loyalty through effective sales and service leadership behaviors, the Hallmark Crown Rewards Program, TPS customer capture, and store events. Complete all tasks and direction as given by the Store Team Leader, Merchandiser, or District Manager. Comply with all company policies and procedures. Job Requirements Previous experience in specialty retail is preferred. Ability to multitask while remaining attentive to customers. Ability to adapt to and lead change. Proficient in Microsoft Office and POS systems. Mobile on the sales floor and/or stockroom for extended periods. Flexible schedule to include nights, weekends, and holidays. Team leader skilled at working well in a team environment. Resourceful initiative to problem‑solve, operate strategically, and act as a team builder. Autonomous work with strong attention to detail. Lift and mobilize medium to large items up to 50 lbs. safely. Willingness to travel to new store openings, remodels, etc. TPS Group Holdings LLC is an equal‑opportunity employer and considers all qualified applicants for employment without regard to race, color, national origin, religion, sex, disability, age, veteran status, or any other classification protected by state, local or federal law. The pay range on this posting reflects what the company reasonably expects to pay for this position at this location at the time of this posting. #J-18808-Ljbffr