Events & Guest Services Supervisor

Events & Guest Services Supervisor

Set a course for adventure with Princess Cruises! The employer of choice in the cruise industry, our fleet of Love Boats offer exceptional facilities and extensive professional development and recreational programs for our valued teammates who hail from more than 60 countries around the globe. An iconic brand beloved by millions, we love people who love what they do and work together to help our guests create a lifetime of wonderful memories while providing friendly, attentive and authentic service like only Princess can. As a member of the Princess Family, you'll enjoy a truly adventurous career with excellent incentives, unlimited opportunities for growth, and ports of call that will leave you breathless.

Key Responsibilities

• Plans, organizes and supervises pre-planned or last-minute group events, including preparation/setup, venue planning, and all other requirements.
• Communicates and coordinates any group or wedding-related requests with the relevant onboard leaders, ensuring each department is aware of its responsibilities.
• Attends scheduled functions and events to ensure an impeccable experience and socializes with the guests during these functions/events to gather feedback and address opportunities.
• Meets with group leaders or wedding couples on arrival to discuss/reconfirm their requirements for their group functions/events.
• Coordinates and conducts charters, groups, or media-related site inspections and/or ship tours as requested by the corporate office.
• Proactively contacts the suite and VIP guests upon arrival and meet with them to discuss their needs throughout the cruise providing a concierge-style service.
• Regularly checks in with group leaders, wedding couples, suite, and VIP guests throughout the cruise to ensure the best guest experience.
• Upon embarkation, sends the appropriate welcome letter to group leaders, wedding couples, and VIPs offering any assistance to make their cruise experience a memorable one.
• Owns the suite guest experience and program by ensuring that all suite and VIP guests are provided with the highest level of personalized service.
• Supports the Guest Services team in a supervisory role at any time possible, especially during cruises with low group/wedding counts.
• Ensures Head of Departments are aware of upcoming large groups and determines if private events, priority registration, and reservations would be appropriate and make necessary arrangements.
• Regularly monitors the group master account ensuring all charges are accurate and charged within established guidelines.
• Supports the facilitation of timely and complete payment for contracted onboard services.
• Works with the finance team to ensure all items are charged by the relevant department to create accurate end-of-cruise reporting.
• Responsible for an inclusive culture, and instills our Shared Purpose, Core Values throughout the Guest Services team.
• Promote a positive change management environment by influencing the adaption of operational initiatives.
• Mentor teammates through coaching, training, and ongoing development to support career progression.

Skills, Knowledge & Expertise

• Bachelor's degree in business administration, hospitality management, or hotel management (Preferred).
• A minimum of 2 years of experience as Event Manager in Hotels/Resorts or at least 1 year of experience in a similar position within the Cruise industry.
• Proficiency in Excel, PowerPoint, Microsoft Word, and hospitality software.
• Fluent English Language skills, both verbal and written. Knowledge of additional languages is preferred.
• Personable communicator with outstanding social skills and a warm, friendly, and caring personality.
• Ability to continuously surprise and delight guests throughout their cruise experience.
• Commitment to establish and maintain courteous and professional working relationships in a diverse cultural environment.
• Understanding of the foundation of guest service; ability and willingness to deliver outstanding service to our guests.
• Motivation to excel in all aspects of job duties and responsibilities.

Job Benefits

Embark on a career adventure like no other! As part of the Princess Cruises team, you'll enjoy:

• A competitive salary package.
• Your own comfortable double cabin - your private space to relax and recharge.
• Company-paid travel to and from the ship, so you can focus on the journey ahead.
• Access to exclusive areas and benefits onboard (depending on the rank and occupational group).
• A vibrant recreation and welfare program designed to support your well-being and work-life balance.
• Access to exceptional learning and development opportunities to grow your skills and advance your career.
• The chance to travel the world, exploring exciting destinations while doing what you love.
• A welcoming, inclusive, and dynamic work environment where your contributions are valued.

Join us and become part of a global team that's passionate about delivering unforgettable experiences—both for our guests and for one another.

About Princess Cruises

At Princess Cruises, we believe in creating a welcoming, inclusive, and supportive work environment for our diverse, multicultural teams, both at sea and on shore. We offer unique career opportunities that combine professional growth, adventure, and the chance to make a lasting impact on people's lives through travel. Whether you're looking to advance your hospitality career, explore the world, or work in a dynamic, high-performing environment, Princess Cruises offers:

• Opportunities to travel and experience new cultures.
• Comprehensive training and development programs.
• A strong focus on teamwork and personal growth.
• Competitive compensation and benefits.
• A chance to be part of a world-class brand known for excellence.

Get to know us by exploring our career site. You'll learn about our history, hear first-hand what our employees love about working for Princess Cruises, and discover the passion we have for giving our guests lifetime memories.

Princess Cruises is an equal opportunity employer.

All qualified applicants will receive consideration for employment without regard to the applicant's age, color, race, religion, national origin, sex (including pregnancy and pregnancy related conditions), sexual orientation, gender identity or expression, disability, genetic information, or military or protected veteran status or any other characteristic protected under applicable laws.