Associate Principal, Customer Engagement

We’re committed to bringing passion and customer focus to the business. Position Summary A member of the Leadership Team, the Principal fulfills a key management role at Trinity. This individual will work as an engagement leader on client projects, a strategic leader on talent/staff management, and an intellectual leader for further expanding the firm’s capabilities. More specifically, s/he will be responsible for marketing and branding the team’s expertise to create client/project collaboration opportunities. Through developing strong relationships with new and existing clients, s/he will be responsible for exceeding pre‑established revenue objectives. The Principal will also fulfill a highly strategic role in support of the firm’s success by: identifying innovative initiatives and implementing those; contributing as a strategic business partner to senior management; and developing short‑ and long‑term goals and spearheading the implementation of related activities. The Principal will have demonstrated expertise and comfort in customer engagement and will play a key leadership role within the Customer Engagement COE – a growing team within Trinity that uses data, insights and strategy to engage their customers (HCPs, patients, payers) to achieve intended outcomes in Commercial and Medical. Trinity has an industry‑leading data platform and tools that can accelerate clients’ ability to action data by predicting and orchestrating the “next best action/engagement” for both the field and digital channel(s). Combining industry leading data, benchmarking, insights, methods and approaches with orchestration positions Trinity to effectively consult and guide our clients to improved impact using omnichannel strategies. With the support of assigned management and staff, s/he will lead and ensure superb delivery on client proposals and projects. The Principal will create business opportunities in close collaboration with other members of the Leadership Team. Essential Functions Client Development Liaise with leadership and project team to ensure project outputs include strategically sound and actionable recommendations and answers to customer engagement client business questions, both high level and nuanced based on project type. Serve as the leadership level contact to lead discussions, oversee all presentations, and ensure thorough project implementations and quality deliveries. Develop and grow business through lead and revenue generation, expansion of team and furthering team capabilities. Source additional business by both effectively managing existing accounts/clients, and securing new accounts/clients. Meet revenue goals individually and through managing project team revenues. Proactively engage staff in business development opportunities as appropriate to assist with and facilitate their growth. Be viewed by the client as Trinity’s expert resource, and demonstrate external thought‑partner relationship development capability with multiple clients. Company Management / Leadership Provide thought leadership in CE strategy in both client‑ and non‑client‑related activities (e.g., external conferences). Support senior management as an innovative thought‑leader with self‑initiative and commitment to the firm’s success. Oversee budgets, exceed revenue goals and maintain expenses to ensure appropriate pricing and budget control. Serve as the subject‑matter expert on multiple therapeutic and/or practice areas, both internally and externally. Lead internal and external initiatives that further the firm’s status and capabilities. Staff Development / Mentorship Be accountable for overall progression of team members, with particular focus on development of Trinity leadership presence within Customer Engagement internally and externally. Lead and manage assigned teams, ensuring excellence in client deliverables and staff progression. Proactively identify development opportunities for staff and supervisors, provide related guidance, and facilitate their success. Be a mentor and guide staff and supervisors on professional growth. Project Management Develop and/or evaluate new business opportunities through the identification of follow‑on work and new opportunities to foster the extension of current CE footprint within commercial and medical omnichannel and operations functions. Field RFPs and develop first‑pass proposals, primarily on CE and omnichannel opportunities; and as part of broader Trinity commercialization responses. Mobilize CE’s capabilities to extend to current clients and their relevant counterparts within related functional groups (marketing, market planning, sales, operations, medical, medical affairs, analytics, insights and forecasting). Oversee the successful delivery of client projects, guiding teams and taking ownership of the deliverables. Set strategic direction for project activities, guiding supervisors on daily tasks and resource allocation. Be an exemplary role model for producing quality results, ensuring high work ethics, professionalism and encouraging teamwork. Qualifications Position Requirements Education: Preference for demonstrated interest in the life science field, with appreciation for advanced degree with a life science focus. Work Experience: 8+ years of experience as a top performer within a top‑tier biopharmaceutical/pharmaceutical strategy consulting firm serving industry‑leading clients and/or relevant omnichannel/digital transformation experience within pharma and biotech. Omnichannel/CE experience and/or HCP marketing and analytics experience (5‑7 years) in consulting or working in a related position within the health care industry. Other Skills Working knowledge of advanced consulting methodologies, tools, and techniques – with focus on: patient finding, HCP segmentation, CE/omnichannel roadmaps, benchmarking and org design, activation and engagement plans including application of advanced analytics, AI and technology solutions, optimization of omnichannel plans, marketing mix, performance analytics and reporting related activities. Excellent quantitative skills and direct experience with complex commercial analyses and assignments. Advanced project‑management skills. Demonstrated success with client development. Successful team management and staff development. Above top proficiency in MSOffice Suite and other consulting‑related software. Excellent communication (written and verbal) and interpersonal relations skills. Prioritization of hands‑on involvement in delivering excellent client experience and project outcomes. Desire and ability to work in a dynamic, fast‑paced environment. About Trinity Trinity powers the future of life sciences commercialization through the fusion of human and artificial intelligence. By blending deep therapeutic expertise and trusted human ingenuity with a purpose‑built technology platform, Trinity accelerates clarity and confidence at every step of the commercialization journey—from pre‑launch to scale to loss of exclusivity. For more than 30 years, the world’s leading pharmaceutical, biotech, and medtech companies have relied on Trinity’s foresight, execution, and partnership to deliver confident product launches, decisive market advantage, and measurable patient impact. During that time, Trinity expanded from its first office in Waltham, MA to 1,300 professionals across 14 offices and five continents, setting new industry standards in quality, responsiveness, and client partnership. For more information, visit Trinity at Trinity’s salary bands account for a wide range of factors that are considered in making compensation decisions including but not limited to skill sets and market demand for skills; level of experience and training; specific qualifications, performance, time in role/company, geographic location, and other business and organizational needs. A reasonable estimate of the current salary range is a minimum of $180,000. In addition to your base salary, you will also be eligible for an annual discretionary performance bonus. Trinity’s Commitment to Inclusion & Engagement (I&E) Trinity Life Sciences is an equal opportunities employer and welcome applications from all qualified individuals. At Trinity, inclusion and engagement are at the heart of how we work and grow together. We’ve evolved from a traditional “DEI” framework to Inclusion & Engagement (I&E)—a model that moves beyond representation to focus on connection, collaboration, and shared purpose. Every role at Trinity plays a part in fostering an environment where all employees feel valued, respected, and empowered to contribute fully. By embedding I&E principles into our culture, we ensure that belonging and engagement are not standalone initiatives—they are part of how we build teams, make decisions, and deliver excellence every day. Trinity will not tolerate any form of discrimination or harassment and encourages applicants of all ages and identities. #J-18808-Ljbffr Trinity Life Sciences