Collections Specialist

Remote Collection Specialists (Account Resolution Representatives)The GREAT STATE TEAM is seeking Remote Collection Specialists (Account Resolution Representatives) to join our fast-growing teams! As an Account Resolution Representative you are responsible for making outbound and taking inbound calls to collect payment for medical and non-medical accounts.Duties include but are not limited to:Handle inbound and outbound telephone calls in a timely and professional manner to successfully perform collections activityUtilize negotiating and customer service skills to achieve positive resultsAdhere to all FDCPA, FCRA, HIPPA and other applicable lawsQualifications, skills, and experience:1+ years' experience working in a Collections, Call Center or Customer Service function where contact with the public was a part of daily dutiesAbility to enter and update data on company and/or client systems in an accurate, timely mannerAbility to work successfully in a fast-paced, deadline-oriented environmentStrong organization skills. The ability to work on multiple tasks simultaneouslyFocus upon customer service and deliverablesDemonstrates flexibility in scheduling and assignments, to include regular evening and Saturday work as the business requiresAbility to work successfully and cooperatively within a team-based environmentInternet Requirements: The minimum internet speed requirements for remote work are as follows:Broadband internet connection (No DSL, or Dial Up)Hard wired connection required (no Wi-Fi, Wi-Fi hotspots)Minimum Speed Results: 40 mbps download, 5 mbps uploadCamera Requirements:Cameras are required to remain on from the start of training through the end of each scheduled shift, excluding designated breaks and lunch periods. After training is completed, camera use will be required as directed by your supervisor or based on team expectations.Wage:$16.00/hr plus monthly commission opportunitiesBilingual: $18.00/hr plus monthly commission opportunities$500 guaranteed monthly bonus for the first 90 daysSchedule:Monday through Thursday, three days from 8:00am - 5:00pm, one evening from 11:00am - 8:00pm, Fridays from 8:00am - 5:00pm with one closing shift per month from 10:00am - 7:00pm, and one Saturday per month from 9:00am - 1:00pm CST. Note: these hours may vary during daylight savings time.We Offer a Comprehensive Benefits Package:Competitive benefits include Health, Dental, Vision, Life and Disability Insurance, 401K w/employer match, and HSA/Flexible spending accountsPaid time off starting at 90 days and annual profit sharing7 Paid Holidays – Thanksgiving, Christmas Day, Christmas Eve, New Year's Day, Memorial Day, Fourth of July, and Labor DayFamily Friendly EventsWellness Programs/Gym ReimbursementAll necessary equipment and technical support provided* Benefits eligibility is dependent upon FTE Status and Position*All offers of employment are contingent upon successful completion of all post offer processing.State Collection Service is an Equal Opportunity Employer. All qualified applicants will be considered for employment regardless of age, race, color, creed, religion, sex, sexual orientation, national origin, ancestry, marital status, disability, military or veteran status, or any other classification protected by applicable law. Applicants requiring reasonable accommodation in the application or interview process should notify State Collection Service at View phone number on click.appcast.io