Customer Service Team Lead — Incident Resolution & KB
Oracle Corporation
Oracle Corporation in Kansas City is seeking a senior Customer Support Manager to lead a team responsible for delivering technical customer support and resolving escalated service issues. You will oversee incident management, guide junior staff, and coordinate cross‑functional collaboration to achieve timely, complete resolutions. The role emphasizes training on new product releases, expanding the Knowledge Base, and driving service improvements to enhance customer experience and satisfaction. #J-18808-Ljbffr Oracle Corporation
Vacancy posted 1 day ago
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