Guest Service Lead

About the Role As a CBRE Workplace Experience Senior Coordinator, you will be instrumental in cultivating a world‑class customer service experience for all employees and guests within a designated facility. This role is a core component of the Workplace Experience function, dedicated to providing exceptional service and fostering a welcoming environment for clients and visitors alike. What You’ll Do Serve as the primary point of contact for all individuals entering the facility, greeting them with a friendly and welcoming demeanor. Manage the issuance of visitor and parking passes, strictly adhering to all established security protocols. Professionally escort visitors to their appropriate destinations within the building. Create a memorable first impression by answering telephone calls in a professional and courteous manner. Arrange and confirm recreational, dining, and business activities on behalf of requestors, ensuring seamless execution. Oversee and manage janitorial or maintenance work orders, addressing issues promptly with vendors or internal staff as required. Effectively elevate inquiries or complaints from employees, guests, and co‑workers to the appropriate channels. Provide comprehensive support to the team, including office supply management, coordination of meetings, and ensuring the proper care of equipment. Develop customized client materials that consistently align with brand guidelines. Adhere strictly to property‑specific security and emergency procedures, notifying relevant parties to ensure the safety and well‑being of all building occupants. Proactively identify and resolve typical and atypical problems within your area of work without requiring supervisory approval. Evaluate and select optimal solutions from established options to address operational challenges. Organize and manage events and client event spaces, delivering "white‑glove" services, and providing support for event planning and execution. Support catering operations for events, efficiently resetting meeting rooms, and ensuring adequate restocking of supplies. Impact team through the quality of the services or information provided. Follow standardized procedures and practices and receive regular but moderate supervision and guidance. What You’ll Need High School Diploma or GED with 3‑4 years of job‑related experience. Established understanding of work routines and standards and the ability to apply skills and knowledge in a range of processes, procedures, and systems. Intermediate problem‑solving skills with the capacity to review and select solutions from available options without supervisory approval. Ability to explain detailed and complicated information within the team in a clear and concise manner. Advanced knowledge of Microsoft Office products (Word, Excel, Outlook, etc.). Strong organizational skills with a robust inquisitive mindset. Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future. Why CBRE? When you join CBRE, you become part of the global leader in commercial real‑estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward‑thinking professionals who create significant impact. Our collaborative culture is built on our shared values — respect, integrity, service and excellence — and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants. Applicant AI Use Disclosure We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process. CBRE carefully considers multiple factors to determine compensation, including a candidate’s education, training, and experience. The minimum salary for the Workplace Experience Senior Coordinator position is $75,000 annually (or $36.06 per hour) and the maximum salary is $78,000 annually (or $37.50 per hour). The compensation that is offered to a successful candidate will depend on the candidate’s skills, qualifications, and experience. Equal Employment Opportunity: CBRE is an equal‑opportunity employer that values diversity. We have a long‑standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law. Candidate Accommodations: CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company’s success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at View email address on click.appcast.io or via telephone at View phone number on click.appcast.io (U.S.) and View phone number on click.appcast.io (Canada). CBRE, Inc. is an Equal Opportunity and Affactative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans). #J-18808-Ljbffr