Software Support Representative

Job Description

Job Description

Excellent software company in Rosemont is looking for a Software Support Specialist. If you enjoy a fast-paced, hands-on environment along with a variety of challenging and stimulating projects, this position is for you!

Primary Responsibilities Include:

·         Enhance the user experience by communicating best practices and techniques in a timely manner.

·         Combine troubleshooting skills with a keen sense of organization to effectively manage projects on tight deadlines.

·         Provide technical support and guidance to customers via email and phone calls.

·         Respond to customer requests via written and verbal communication.

·         Create and update user documentation and instructions.

·         Learn, educate, and test the software and enhancements.

·         Track and route requests while documenting resolutions.

·         Heavy email phone and video conference interaction.

Desired Skills & Experience:

• Previous experience supporting payroll and or accounting software is essential.

·         Bachelor's degree preferably in Business, Data Analytics, or Accounting.

• Strong analytical and troubleshooting skills with exceptional attention to detail.
• Superior written and verbal communication skills.
• Ability to think creatively and problem-solve independently.
• Familiarity with Microsoft products, CRM systems, and web-based software.
• Fast learner with a strong technology aptitude.
• Ability to commute to the office in Chicago, near O’Hare.

Benefits:

·         100% employer-paid health benefits

·         Paid Vacation, Sick Time, and Holidays

·         Hybrid Work Model

·         Casual Dress code and office snacks

·         Birthday celebrations and team outings

·         Building Amenities include a restaurant, café, gym, and covered parking

If you are passionate about providing exceptional service and thrive in a dynamic office environment, we invite you to apply today!

The Huntington Resource is an Equal Opportunity Employer – All qualified applicants will be considered for employment regardless of the individual’s race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), marital status, national origin, age, disability, veteran status, genetic information, or any other characteristics protected by state or federal law.

A leader in their industry since 1975, we have been a fundamental ingredient in the successful hiring of employees for companies of all sizes in the Chicagoland area.

Company Description

A leader in their industry since 1975, we have been a fundamental ingredient in the successful hiring of employees for companies of all sizes in the Chicagoland area.