Claims Specialist - Chicago, IL

Claims Specialist

The Claims Specialist is responsible for managing the end-to-end freight claims process, including claim filing, investigation, reconciliation, negotiation, and resolution. This role serves as a key liaison between customers, carriers, and internal teams to ensure timely and accurate claim handling while delivering exceptional customer service and minimizing financial exposure.

Prior freight claims experience is required for consideration. This is also an on-site position located in Chicago Loop.

What You'll Do

• Review and validate claim documentation to ensure completeness, accuracy, and compliance with carrier requirements.

• Manage a dedicated portfolio of customer claims, as assigned by the Senior Manager of Claims.

• Investigate shipment issues and collaborate with carrier partners, customers, and internal stakeholders to determine claim validity.

• File and manage claims through the EZ Claims platform and maintain accurate, up-to-date claim records.

• Monitor claim activity and proactively communicate status updates to customers and internal teams.

• Review carrier claim denials for accuracy, identify discrepancies, and escalate issues when appropriate.

• Apply knowledge of National Motor Freight Classification (NMFC), carrier tariffs, limits of liability, and transportation regulations when evaluating claims.

• Negotiate with carriers to secure fair claim settlements and achieve the best possible outcome for customers.

• Serve as a subject matter expert for claims-related inquiries from customers, Sales, Customer Success, and Operations teams.

• Partner with Finance and Accounting teams to ensure proper claim reconciliation and resolution.

• Provide claim reporting, trend analysis, and resolution updates to leadership and key stakeholders.

• Meet or exceed established performance metrics and departmental KPIs.

• Support claims process improvements and assist in training or mentoring less experienced team members as needed.

• Maintain a strong understanding of claims accounting processes and related operational workflows.

What You'll Bring

• Minimum of 2 years of logistics, transportation, or supply chain experience, with direct freight claims experience required.

• Bachelor's degree in Supply Chain Management, Logistics, Business, Finance, or a related field; equivalent professional experience may be considered in lieu of a degree.

• Strong understanding of freight claims processes, carrier liability, NMFC classifications, and transportation regulations.

• Exceptional verbal and written communication skills with the ability to interact professionally with customers, carriers, and internal stakeholders at all levels.

• Strong analytical and problem-solving abilities with attention to detail and accuracy.

• Proficiency in Microsoft Office Suite, particularly Excel, Word, and Outlook.

• Ability to effectively prioritize workload, manage multiple claims simultaneously, and meet deadlines in a fast-paced environment.

• Self-motivated, results-oriented professional who can work independently with minimal supervision.

• Positive, collaborative approach with the persistence and relationship-building skills necessary to achieve successful claim resolutions.

• Continuous improvement mindset with a desire to expand industry knowledge and contribute innovative ideas.