Customer Care Coordinator

Jushi Holdings Inc. is seeking a Customer Care Coordinator to deliver exceptional customer service and patient service in the cannabis industry. Responsibilities include providing accurate customer service, leading tours of the sales floor, and maintaining knowledge of products and promotions. The ideal candidate should have at least 2 years of experience in a call center setting and excellent computer and language skills. Physical requirements include sitting, standing, and occasional lifting, bending, and squatting. A bold, principled leader in #cannabis. #WeAreJushi (CSE: $JUSH) (OTCQX: $JUSHF) 92 posts 1782 followers Want to make a meaningful difference in people's lives while earning a competitive salary? At Jushi Holdings Inc. (CSE: JUSH) (OTCQX: JUSHF), we are shaping the future of the cannabis industry, the fastest-growing jobs sector in the U.S. As the Customer Care Coordinator, your mission is to deliver exceptional customer service and patient service while educating the client. The Customer Care Coordinator is primarily responsible for aiding patrons and patients, telephonically. The Customer Care Coordinator conducts day-to-day customer phone support while adhering to company policy and industry regulations. The ideal candidate would be an individual seeking to focus on customer care in the cannabis industry. WHAT YOU WILL DO Adhere to the company mission statement and core values, while maintaining high ethical standards and professionalism Provide outstanding, accurate customer service to patrons by answering or appropriately directing questions and concerns Lead tours of sales floor within the store, making product recommendations based on ongoing research of products available Retain thorough and comprehensive knowledge of the patient and member benefits, discounts, coupons and promotions, encouraging memberships for medical guests Abide by-product handling procedures, including company safety and health policies as well as regulatory agency compliance Maintain cleanliness and organization of store by stocking retail items and supplies, sweeping, mopping, and sanitizing Operate cash register, computer-based POS system, and cash drawer Work as part of a team to ensure sales, guest satisfaction, and that compliance goals are met by designated timelines All other job duties as assigned WHAT WE ARE LOOKING FOR High School diploma or General Education Development (GED) required Associate or Bachelor’s degree in any field preferred Minimum of 2 years’ experience in a call center setting. Excellent computer, language and reasoning skills Excellent multi-tasking skills over the phone Occasionally requires local travel, as needed PHYSICAL REQUIREMENTS Constantly perform desk-based computer tasks Frequently sitting Occasionally stand/walk, reach/work above shoulders, grasp lightly/fine manipulation, grasp forcefully, use a telephone, sort/file paperwork or parts, lift/carry/push/pull objects that weigh up to 25 pounds Occasionally Twist/bend/stoop/squat, kneel/crawl If you're passionate about plant medicine and excited by our mission, we'd love to hear your perspective on how we can best meet your needs. #J-18808-Ljbffr Savvyherb