Sales and Service Coordinator

ABOUT CS TRUCK & TRAILER CS Truck & Trailer Repair, operating under Epika Fleet Services, is a Top Workplaces 2025 award-winning commercial fleet maintenance and repair company serving the greater Atlanta and Northwest Georgia markets. We provide comprehensive mechanical repair, mobile service, preventative maintenance, DOT inspections, and full-service paint and body collision repair for heavy-duty trucks and trailers. We are growing fast and looking for driven individuals who want to build a career in a recession-resistant industry.
ABOUT THE ROLE
The Sales & Service Coordinator is an entry-level position designed for someone who wants to learn the commercial truck and trailer repair industry from the inside out. This role sits at the intersection of sales support, customer communication, and service operations. You will be the first point of contact for many of our customers, helping coordinate service requests, manage inbound inquiries, support our outside sales team, and ensure a seamless experience from initial call to completed invoice. No prior industry experience is required. We will train the right person who brings hustle, professionalism, and a genuine desire to learn.

KEY RESPONSIBILITIES

• • • Answer inbound calls and emails from fleet customers and prospects; route service requests to the appropriate shop or mobile team
    • Create and manage work orders, estimates, and customer records in Fullbay (our shop management system)
    • Communicate repair status updates to customers via phone and email with professionalism and urgency
    • Support outside sales executives by preparing customer proposals, pricing sheets, and account documentation
    • Coordinate scheduling between customers, service advisors, and technicians to minimize fleet downtime
    • Follow up on open estimates, pending approvals, and outstanding invoices
    • Maintain organized records of customer interactions, service history, and sales pipeline activity
    • Assist with onboarding new customer accounts, including gathering fleet information and setting up preferred vendor agreements
    • Learn the fundamentals of commercial truck and trailer repair services, parts, and pricing to speak confidently with customers
    • Contribute to a positive team culture by communicating openly and supporting colleagues across departments

WHAT WE’RE LOOKING FOR

• • Strong written and verbal communication skills
  • — you will be emailing and speaking with fleet managers, drivers, and operations directors daily
  • Excellent email and computer proficiency
  • — comfortable with Outlook, Excel, CRM/shop management systems, and learning new software quickly
  • Professional phone and email etiquette
  • — you represent the company in every interaction
  • Organizational skills and attention to detail
  • — ability to manage multiple service requests, follow-ups, and customer accounts simultaneously
  • Self-starter mentality
  • — someone who takes initiative, asks questions, and does not wait to be told what to do
  • Positive attitude and coachability
  • — willingness to learn a new industry and accept feedback to grow
  • High school diploma or equivalent required; associate or bachelor’s degree is a plus but not required
  • Prior experience in customer service, sales support, dispatching, or administrative coordination is preferred but not mandatory

CAREER GROWTH & ADVANCEMENT

This position is designed as a launching pad. We believe in promoting from within and investing in people who demonstrate the drive and aptitude to take on more responsibility. High performers in this role will have the opportunity to advance into one of the following career paths:

Outside Sales Executive —

• • Manage your own book of business, develop new fleet accounts, and drive revenue growth across our service markets. Includes a performance-based compensation plan with uncapped commission potential.
    
    Outside Collision Repair Estimator —
  • Conduct on-site damage assessments for commercial trucks and trailers, prepare detailed repair estimates, and work directly with insurance adjusters and fleet managers. A high-demand, high-earning specialty in our industry.

WHAT WE OFFER

• Competitive base pay with opportunity for performance bonuses
• Health, dental, and vision insurance
• Paid time off and holidays
• Hands-on training in commercial fleet services and shop management systems
• A clear, defined career path with real advancement opportunities
• A supportive, team-oriented work environment recognized as a Top Workplace in Metro Atlanta
• The chance to break into a $50B+ industry with long-term career stability

CS Truck and Trailer provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws