IT Support Technician

We are seeking an IT Support Technician to provide technical support, IT asset management, and inventory control services in a fast-paced enterprise environment. This role is responsible for maintaining accurate hardware asset records, conducting audits, supporting IT lifecycle management processes, and delivering exceptional customer service to end users and internal stakeholders.
Key Responsibilities

• Maintain and manage IT hardware asset records across multiple asset management and service management platforms.
• Track hardware assets throughout their lifecycle, including receiving, deployment, transfers, repairs, and decommissioning.
• Perform electronic and physical audits of IT hardware assets to ensure inventory accuracy and compliance.
• Reconcile asset records and identify discrepancies between inventory systems and physical equipment.
• Utilize IT Service Management (ITSM) and asset management tools to update asset status, ownership, and location information.
• Support end users by responding to IT-related requests and providing excellent customer service.
• Document asset management activities, inventory updates, and audit findings.
• Generate reports and maintain inventory tracking spreadsheets using Microsoft Excel or similar tools.
• Coordinate with IT teams to support hardware deployments, equipment refreshes, and asset recovery initiatives.
• Assist with inventory control, equipment staging, and asset tagging processes.
• Ensure compliance with organizational policies and procedures related to IT asset management.

Required Qualifications

• Experience maintaining and managing IT hardware asset data within ITSM and asset management systems.
• Experience performing both physical and electronic IT asset audits.
• Proficiency with spreadsheet applications such as Microsoft Excel, Google Sheets, or OpenOffice Calc.
• Strong organizational skills and attention to detail.
• Ability to accurately track, update, and reconcile asset inventories.
• Excellent verbal and written communication skills.
• Strong customer service skills with the ability to interact professionally with end users and stakeholders.
• Ability to manage multiple tasks and priorities in a fast-paced environment.

Preferred Qualifications

• Experience working with Cherwell, Ivanti Neurons, Ivanti Asset Manager, or similar ITSM platforms.
• Knowledge of IT asset lifecycle management best practices.
• Experience supporting hardware deployment, inventory control, or asset management projects.
• Familiarity with desktops, laptops, monitors, docking stations, printers, and other end-user hardware.

Ideal Candidate

The ideal candidate is a detail-oriented IT professional with experience in IT asset management, inventory auditing, and customer support. They thrive in process-driven environments, maintain a high degree of accuracy, and are committed to delivering excellent service while ensuring the integrity of hardware asset data and inventory records.
Job Type & Location
This is a Contract position based out of Madison, WI.
Pay and Benefits
The pay range for this position is $18.00 - $22.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a hybrid position in Madison,WI.
Application Deadline
This position is anticipated to close on Jul 25, 2026.

About TEKsystems


We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.


The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services


We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.


The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.


San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.


Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.


Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.