Information Technology Specialist

Job Overview We are looking for a Desktop Support Engineer – L1 to provide hands-on IT support during an Epic Go-Live and post-go-live stabilization period at a healthcare site in Arkansas. The engineer will be responsible for device deployment, workstation and peripheral setup, troubleshooting, end-user support, and hypercare activities to ensure smooth IT operations during and after the go-live. Key Responsibilities Deploy, install, configure, and validate IT devices and peripherals . Set up and troubleshoot desktops, laptops, workstations, printers, scanners, WOWs (Workstations on Wheels) , and other clinical/IT devices. Provide hands-on desktop and deskside support during the Epic Go-Live period. Troubleshoot hardware, software, connectivity, configuration, and deployment-related issues . Support workstation imaging, configuration, testing, and readiness activities. Assist end users with basic technical issues and provide timely onsite support. Perform post-deployment stabilization and hypercare support . Coordinate with project teams, hospital/site personnel, vendors, and end users to resolve issues quickly. Document issues, troubleshooting steps, resolutions, and deployment activities as required. Follow healthcare-site IT procedures, security requirements, and professional standards. Maintain a professional, customer-focused approach in a healthcare/hospital environment . Required Skills & Experience 1–2 years of experience in Desktop Support, Deskside Support, Field Support, or IT Support. Hands-on experience with IT hardware and device deployment . Experience installing, configuring, and troubleshooting: Desktops and laptops Workstations Printers and scanners Monitors and peripherals WOWs / Workstations on Wheels Basic knowledge of network and connectivity troubleshooting . Ability to troubleshoot hardware, software, peripheral, and configuration issues. Strong customer-service and communication skills. Ability to work onsite and support users in a fast-paced environment. Preferred / Nice-to-Have Experience Previous healthcare or hospital IT support experience. Experience supporting Epic Go-Live activities. Experience with clinical applications or healthcare IT deployments. Previous hypercare / post-go-live support experience. Familiarity with hospital IT environments and clinical devices. Candidate Profile L1 candidates with 1–2 years of relevant experience are welcome to apply , provided they have strong hands-on desktop/hardware troubleshooting and deployment experience. Candidates should be: Hands-on and technically capable. Comfortable working directly with end users. Able to troubleshoot issues independently at an L1 level. Professional and customer focused. Comfortable working in a healthcare environment during a high-activity go-live period. #J-18808-Ljbffr Teceze