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Patient Service Representative - Gastroenterology, Westwood

$30.36 - $43.49 per hour

UCLA Health

Gastroenterology/Digestive Diseases Care Support

Work Location: Los Angeles, CA, USA

Onsite or Remote Fully On-Site Work Schedule Monday-Friday 8:00am-5:00pm

Salary Range: $30.36 - 43.49 Hourly Employment Type 2 - Staff: Career Duration Indefinite

Primary Duties and Responsibilities

In this role you will provide direct support to the physicians and patients for assigned Gastroenterology/Digestive Diseases care physicians.

Major duties include but are not limited to:

  • Acting as a liaison for the patients and physicians in the practice
  • Assisting patients in accessing service within the health system,
  • Facilitating communication with referring physicians.
  • Referring patients to appropriate resources and providing follow-up through telephone and EPIC/Care Connect.

Job Qualifications

  • Skill in setting priorities which accurately reflect the relative importance of job responsibilities
  • Ability to establish and maintain productive working relationships with Faculty, Staff, Administration and patients from various social, cultural and economic backgrounds.
  • Ability to creatively integrate competing demands into a productive working environment.
  • Skill in verbal communications to clearly convey complex problems in both formal and informal situations.
  • Ability to interact diplomatically and sympathetically with a patient population in varying degrees of health
  • Ability to provide coverage for Community Clinics as assigned.

Preferred:

  • Knowledge of specific specialty practice and workflows
  • Working knowledge of patient related policies and procedures as well as a thorough understanding of the University system and its services and programs.
  • Knowledge of hospital computer system, and personal computer systems and the various software products to perform administrative work.
  • Familiarity and knowledge of authorization process & managed care programs
UCLA Health
Vacancy posted 3 days ago
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