Patient Service Representative - Gastroenterology, Westwood
$30.36 - $43.49 per hourUCLA Health
Gastroenterology/Digestive Diseases Care Support
Work Location: Los Angeles, CA, USA
Onsite or Remote Fully On-Site Work Schedule Monday-Friday 8:00am-5:00pm
Salary Range: $30.36 - 43.49 Hourly Employment Type 2 - Staff: Career Duration Indefinite
Primary Duties and Responsibilities
In this role you will provide direct support to the physicians and patients for assigned Gastroenterology/Digestive Diseases care physicians.
Major duties include but are not limited to:
- Acting as a liaison for the patients and physicians in the practice
- Assisting patients in accessing service within the health system,
- Facilitating communication with referring physicians.
- Referring patients to appropriate resources and providing follow-up through telephone and EPIC/Care Connect.
Job Qualifications
- Skill in setting priorities which accurately reflect the relative importance of job responsibilities
- Ability to establish and maintain productive working relationships with Faculty, Staff, Administration and patients from various social, cultural and economic backgrounds.
- Ability to creatively integrate competing demands into a productive working environment.
- Skill in verbal communications to clearly convey complex problems in both formal and informal situations.
- Ability to interact diplomatically and sympathetically with a patient population in varying degrees of health
- Ability to provide coverage for Community Clinics as assigned.
Preferred:
- Knowledge of specific specialty practice and workflows
- Working knowledge of patient related policies and procedures as well as a thorough understanding of the University system and its services and programs.
- Knowledge of hospital computer system, and personal computer systems and the various software products to perform administrative work.
- Familiarity and knowledge of authorization process & managed care programs
$30.36 - $43.49 per hour
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