System Engineer

System EngineerThe System Engineer supports the Technology Modern Workplace Team by developing and supporting Power Platform solutions that enable Employees to solve business challenges through modern workplace technologies. They'll evaluate, develop, customize, and implement scalable solutions using tools such as Power Apps, Power Automate, Copilot Studio, and Microsoft 365 while ensuring alignment with enterprise standards, governance, and compliance requirements. They'll partner with business Teams, citizen developers, the Microsoft Center of Excellence, vendors, and technical partners to support product strategy, platform adoption, and solution delivery. The System Engineer leverages strong technical, problem-solving, and collaboration skills to improve Employee productivity, accelerate innovation, and deliver business value across the organization.Responsibilities:Oversee vendor management, partner governance, and oversight to deploy systems that are complete, designed and managed over life cyclesResearch problems, plan solutions, recommend software and systems, and coordinate developments in an orderly manner to meet business requirementsMonitor and test performance and capacity for potential bottlenecks, identify possible solutions, and work with partners to implement fixesProvide and ensure the highest levels of systems and infrastructure availability and resolve escalations of moderate to medium to high complexityImplement and update the platform strategy and road mapMaintain awareness of technology trends in area of responsibility and make appropriate recommendationsMaintain and administer computer and data networks and related computing environments including computer hardware, systems software, applications software, and all configurationsMeet commitments and deliverables as related to participating/leading projectsGather data pertaining to customer needs, and use the information to identify, predict, interpret, and evaluate system and network requirementsCreates and executes integrated testing strategies using test driven development principles to ensure solution integrity and qualityMay perform other job duties as directed by Employee's LeadersKnowledge, Skills and Abilities:Ability to analyze and resolve problems of moderate to high complexityStrong knowledge of hardware components, systems, software, and networking technologiesAbility to perform troubleshooting, root-cause analysis, solution development, and implementation within specific technology areasSkilled in strong partnering, negotiation, and communication in working with Business Customers and Technology supportStrong knowledge of systems development methodologies, practices, concepts, and technologiesAbility to develop, present, and effectively communicate ideas and strategies in both technical and user-friendly language to a medium-large audiencesAbility to design, configure, and test computer hardware, networking software and operating system softwareSkilled in diagnosing, troubleshooting, and resolving hardware, software, or other network and system problems, and replacing defective components when necessarySkilled in strong project management and analytical/creative problem-solvingSkilled in strong written, oral and interpersonal communicationsEducation:Required: High School Diploma or GEDRequired: Bachelor's degree in Computer Science, Engineering, Information systems or similar fields of study or equivalent advanced level experienceExperience:Required: Intermediate-level experience, fully functioning broad knowledge in system engineeringPreferred: Experience in Power Platform, Power Apps (Canvas & Model-Driven), Power Automate (Cloud & Desktop), Dataverse administration, Power Pages, Copilot Studio, AI Builder, Power Platform Center of Excellence (CoE) toolkit, Application Lifecycle Management (ALM), Microsoft Ecosystem, Microsoft 365 Administration, Microsoft Teams' integration, SharePoint Online, Entra ID (Azure AD), Microsoft Graph, Purview fundamentals, Fabric and Power BI fundamentals, Azure services integration, Platform Engineering, Solution architecture, API and connector design, and DevOps / CI-CD pipelinesPreferred: Understanding of capacity and licensing managementPreferred: Knowledge of environment provisioning, strategy and governancePreferred: Experience in monitoring and telemetryPreferred: Experience in security and compliance controlsPreferred: Knowledge of Data Loss Prevention (DLP) policiesPhysical Abilities:Ability to perform work duties from limited space work station/desk/office area for extended periods of timeAbility to communicate and interact with others in the English language to meet the demands of the jobAbility to use a computer and other office productivity tools with sufficient speed and accuracy to meet the demands of the jobOther Qualifications:Must maintain a well-groomed appearance per Company appearance standards as described in established guidelinesMust be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986Must be at least 18 years of ageMust be able to comply with Company attendance standards as described in established guidelinesMust be able to travel and/or attend Company and non-Company facilities and remote locations such as remote-based offices as necessaryPay & Benefits:Competitive market salary from $114,200 per year to $126,900 per year* depending on qualifications and experience. For eligible Leadership and individual contributor roles, additional bonus opportunities are available and awarded at the discretion of the company.Benefits you'll loveFly for free, as a privilege, on any open seat on all Southwest flights (your eligible dependents too)Southwest will help fund your Retirement Savings Plan with Company contributions up to 9.3% of your eligible earnings**Potential for annual ProfitSharing contribution in the Southwest Retirement Savings Plan- when Southwest profits, you profit***Competitive health insurance for you and your eligible dependents (including pets)Southwest offers health plan coverage options that start from the very first day of employment. You will have 30 days to select and enroll in your health plan with coverage retroactively available to your first day of employment.Explore more Benefits you'll love: amount does not guarantee employment for any particular period of time.**401(k) match contributions are subject to the plan's vesting schedule and applicable IRS limits***ProfitSharing contributions are subject to plan's vesting schedule and are made at the discretion of the CompanySouthwest Airlines is an Equal Opportunity Employer. Please print/save this job description because it won't be available after you apply.