Senior Business Process Consultant

Remote Position - USA

About US

CDK Global is a leading provider of cloud-based software to dealerships and Original Equipment Manufacturers ("OEMs") across automotive and related industries. The Company's cloud-based, software as a service ("SaaS") platform enables dealerships to manage their end-to-end business operations including the acquisition, sale, financing, insuring, repair, and maintenance of vehicles. By automating and streamlining critical workflows, the integrated platform of modern solutions enables dealers to sell and service more vehicles by creating simple and convenient experiences for customers and improves their financial and operational performance. Visit

At CDK Global , we are focused on connections that allow us to deliver world-class software, support, and data insights. Our values define who we are and how we show up for each other, our customers, and our communities. Our values: Stay Curious , Own It, Be Open , Create Possibilities

Position Summary

Sr. WRAP Consultant for dealership to assess, optimize, and implement best-practice operational processes using CDK applications and tools focusing on Parts and Service. This role focuses on improving throughput, profitability, technician and advisor productivity, inventory accuracy, pricing discipline, and system utilization to drive measurable improvements in departmental performance.

The consultant applies deep Parts & Service operational knowledge, CDK product expertise, and analytical insight to identify workflow gaps, define solutions, and coach dealership personnel through sustainable, data-driven improvements that maximize return on their investment in CDK solutions.

This role also supports OEM warranty labor rate optimization and uplift initiatives by ensuring dealership processes, documentation, and system configurations support compliant and successful submissions.

Responsibilities

• Lead virtual and on-site consulting engagements with dealership Parts and Service departments.
• Conduct comprehensive operational assessments covering:
• Advisor workflows
• Technician productivity
• Pricing, labor matrix, and op codes
• Inventory controls and reconciliation
• Warranty and internal processes
• Identify inefficiencies, risks, and opportunities, and develop tailored improvement roadmaps aligned with CDK best practices.
• Facilitate structured working sessions with managers, advisors, and technicians to implement process and system improvements.
• Maintain executive-level communication with dealership leadership to report progress, results, and next steps.

OEM Warranty Labor Uplift & Compliance

• Support OEM warranty labor rate uplift initiatives by preparing, validating, and aligning dealership operational data, documentation, and system configurations.
• Assess dealership labor operations to ensure compliance with OEM and state regulatory requirements related to warranty reimbursement.
• Partner with internal WRAP, legal, and compliance teams to support warranty submissions and respond to OEM inquiries.
• Ensure dealership Parts & Service processes (op codes, labor lines, dispatching, time standards, and documentation) support defensible warranty claims.
• Educate dealership leadership on operational best practices that improve warranty recoverability and long-term reimbursement sustainability.

System & Process Optimization:

• Evaluate and enhance utilization of CDK solutions including:

• Process Mapping (Service & Parts)
• Simple ID (Service & Parts) Optional-Not Required
• ePayments / CDK OnePay Optional-Not Required
• AOMD (Service & Parts)
• Enhanced Report Generator
• PDM Optional-Not Required
• Inventory Reconciliation
• Parts Pricing / OEM Field Mapping
• Drive Service Drive & SOR workflows
• Core Tracking and Parts Scan Optional-Not Required

Optimize:

• Service pricing structures, labor matrices, and op code discipline
• Dispatching, appointment, and write-up processes
• Technician efficiency and productivity reporting
• Parts inventory accuracy, stocking policies, and obsolescence control
• Map end-to-end workflows across Service and Parts to identify automation and standardization opportunities.
• Optimize labor operations, op codes, technician time tracking, and documentation practices to support warranty compliance and labor reimbursement uplift.

Client Advocacy & Collaboration:

• Serve as a trusted advisor to dealership leadership and staff. Act as liaison between the dealership and CDK product, support, and consulting teams.
• Identify expansion opportunities and collaborate with Sales and Consulting leadership on follow-on engagements.
• Stay current on OEM requirements, warranty trends, and retail automotive operational best practices.

Reporting & Documentation:

• Track key KPIs, including:
• Effective labor rate
• Hours per RO
• Technician efficiency and productivity
• Parts gross, obsolescence, and inventory accuracy
• Warranty recovery and internal cost controls
• Maintain documentation, visit summaries, action plans, and follow-up reports.
• Contribute to internal knowledge sharing and continuous improvement initiatives.

Qualifications

• Minimum 5 to 7 years of experience in dealership Parts and/or Service operations.
• Strong understanding of:
• Service pricing, dispatch, and technician productivity
• Parts inventory management and reconciliation
• Warranty and internal repair processes
• Proven experience in process improvement or operational leadership.
• Proficiency in CDK Drive, Parts, Service, and reporting tools.
• Strong analytical, facilitation, and presentation skills.
• Ability to manage multiple engagements simultaneously.
• Willingness to travel up to 10%.
• Working knowledge of OEM warranty reimbursement programs, warranty labor rate submissions, or related dealership compliance processes.
• Experience supporting OEM warranty labor rate uplift, WRAP-style engagements, or dealership warranty compliance initiatives.

Success Indicators

• Measurable improvement in dealership KPIs (gross, efficiency, inventory accuracy, throughput).
• Strong NPS and client satisfaction.
• Increased adoption and utilization of CDK Parts & Service tools.
• Repeat engagements and positive client advocacy.
• Successful support of OEM warranty labor rate uplift or reimbursement improvement initiatives.

Preferred Qualifications

• Prior experience with CDK Parts & Service solutions (PDM-Optional, AOMD, OnePay-Optional, ERG, Drive, Parts Scan-Optional, etc.).
• Experience leading consulting or performance improvement engagements.
• Familiarity with OEM programs, warranty processes, and retail automotive benchmarks.
• Excellent written and verbal communication skills.
• Excellent interpersonal skills.
• Proficiency with MS Office products.
• Ability to work independently in a fast-paced environment.
• Ability to transition to working remotely with clients.
• Bachelor's degree in Business, Operations, Automotive Management, or related field.

Salary Range: $83,500 - $106,000

CDK Global is committed to fair and equitable compensation practices. Compensation packages are based on several factors, including but not limited to skills, experience, certifications, and work location. The total compensation package for this position may also include annual performance bonus, benefits and/or other applicable incentive compensation plans.We offer Medical, dental, and vision benefits in addition to:

• Paid Time Off (PTO)
• 401K Matching Program
• Tuition Reimbursement

At CDK, we believe inclusion and diversity are essential in inspiring meaningful connections to our people, customers and communities. We are open, curious and encourage different views, so that everyone can be their best selves and make an impact.


CDK is an Equal Opportunity Employer committed to creating an inclusive workforce where everyone is valued. Qualified applicants will receive consideration for employment without regard to race, color, creed, ancestry, national origin, gender, sexual orientation, gender identity, gender expression, marital status, creed or religion, age, disability (including pregnancy), results of genetic testing, service in the military, veteran status or any other category protected by law.

Applicants must be legally authorized to work in the United States without the need for current or future employment-based visa sponsorship.

The employee must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship. CDK retains the right to change or assign other duties to this position as needed.